Author: jjmarcus
Apple Specialist, Mac Whisperer, Cloud Wrangler - Your Remote CTO
In case it’s not said anywhere else
In case it’s not said anywhere else: please try not to try to delete your “All Mail” folder in your mail client. Also, try not to select and delete all the messages in All Mail.
iPhone 4 antenna hasn’t bugged ne
It’s actually totally fine. Every phone has an antenna weakness somewhere. In the iPhone 4’s case, it’s a little more easy to trigger, but it hasn’t affected my experience at all (and I’m left-handed, and haven’t been concentrating on holding it a certain way). Also, while Apple’s response — “buy a case” — came out pretty douche-y, but as an independent, I can second that suggestion as something you need anyway. FWIW, the 4’s reception on GSM, 3G, and GPS has been markedly better than my previous units (and I’ve had ’em all). On Jul 12, 2010, Steve wrote:
> Ouch! Perhaps a chink in the armor….
> > From The New York Times:
> > Consumer Reports Says iPhone 4 Has Design Flaw
> > Consumer Reports said signal problems with the iPhone 4 were a result of a flaw in the phone’s antenna design, and that it could not recommend purchasing the phone. > > http://nyti.ms/d7xZrx
> > From The New York Times:
> > Consumer Reports Says iPhone 4 Has Design Flaw
> > Consumer Reports said signal problems with the iPhone 4 were a result of a flaw in the phone’s antenna design, and that it could not recommend purchasing the phone. > > http://nyti.ms/d7xZrx
Can’t email this one dude
I’m having trouble sending andreceiving e-mail to a client. Sometimes e-mail comes through; sometimes it doesn’t. Sometimes it goes through; sometimes it doesn’t.
The most likely cause of the response kicked back by the server — “format of the recipient’s e-mail address isn’t valid” — is that one of the email addresses in the to, from, cc, or bcc fields is in fact screwed up. “But they look good to me,” you reply. And they might to the eye, but perhaps not to the computers, because some funny and invisible character(s) have snuck into the address.
The fix takes just a little time: Go through your address book(s), as well as the lists of previous recipients that your mail software keeps (Apple Mail > Window > Previous Recipients), and delete any instance of one of the possible addresses. Then manually retype into an email, making sure it doesn’t autofill — as that would indicate you missed a spot — and try to send.
Start with your main correspondent’s address, and test. Then repeat the process for other messagees. You may have to include your own address in the hunt. (There’s an off-chance this entails the extra step of going into Mail > Preferences > Accounts and reëntering your email address, although that’s typically only necessary when you can’t send email to ANYBODY.)
The only other cause I can guess is that somebody’s email software is screwed up, but that should only yield one-way problems, and you said the issue is bi-directional? If you can send to anybody else in that same organization, then the issue is not that their server thinks your domain or your IP is smelly.
FYI for your customers re: iOS 4 on a 3G
On Jul 4, 2010, Scott wrote:
iOS 4 on the iPhone 3G sucks! It’s ruined our phones. Several times a day we can’t even answer the phone when calls come in. There are incredible intermittent lags everywhere that can sometimes last as much as 45 seconds. All of this after a restore and hard reset.I saw this yesterday:and those suggestions helped! I don’t use a browser much at all anymore and had 8 pages open in it that I forgot about. Nonetheless it’s hard to convey how frustrating iOS 4 is on the 3G. Battery life is suddenly horrible. They shouldn’t have released it for the 3G, IMO. I’d strongly recommend that your clients with 3G phones stick with the 3.1.x OS!
Yeah, I totally agree it shouldn’t have even showed up as an option for the 3G. It slowed another friend’s old phone down a lot, and I gotta tell you, I’ve long thought the iPhone 2G and 3G were unbearably slow ANYway. I am just cynical enough to think this was an apple ploy to get people to upgrade.
So I’m real glad you’re getting the 4. You’re gonna love it!!
J2 News: Save on Support!
Steps for migrating to new iPhone
Important: Do not interrupt any syncing when migrating to a new phone! Be very careful not to unplug, or take a phone call, or nuthin’.
Let iTunes walk you through activation.
It may then suggest unplugging and replugging. Do its bidding.
The next screen should ask you to sync. Allow it to restore from the last backup of Eleanor’s iPhone (or whatever the old phone was called; the backup date should be today, right about the time when you manually backed up the old phone).
This first sync will go fairly quickly, as it’s only restoring the settings of all the applications, as well as text messages, contacts, calendars, and some other stuff.
When the first sync is done, the phone will reboot.
When the phone reappears in iTunes, it will start syncing. This sync is the one that will take some time; do not interrupt. It is now going to copy over all your applications, photos, music, podcasts, movies, shows, ringtones, etc.
When that sync is finished, don’t unplug the phone, but you can unlock it and look through the home screens and the apps, texts, voicemails, emails, photos, and iPod content. Make sure everything is in place.
That’s it! Once the final sync is done, and everything looks good, you can unplug your new iPhone. Enjoy!
- On old phone, turn Airplane Mode on, so no new text messages come in.
- Plug old phone into your Mac.
- In iTunes, right-click on old phone, and choose Backup.
- Let the backup finish.
- Unplug old phone, and plug in new one.
- incidentally, good idea to charge new phone all the way before use.
- Ignore any stuff about MobileMe.
- If everything is not in place, you need to go through the various tabs in your iPhone’s settings in iTunes, and make sure that all the conduits are set to sync correctly, the right apps are chosen and placed on the right screens, etc.
- Because I’m just a little OCD about this stuff, I like to hit “Sync” one final time.
Troubleshooting an Internet connection
If your internet connection fails on your Mac, go to Apple menu > System Preferences > Network > click Assist Me… button. The red “Failed” markers will tell you a lot. If something is failed, that’s the thing that needs to be fixed.
A network connection works in a series, a chain of:
Computer > Router > Modem > Internet.
So if one bit is bad, there’s the break in your chain. But here’s a little more translation of the signs:
- If your computer says it doesn’t have an address, then it’s your router.
- If your router says it doesn’t have an address, then it’s your modem.
- If your modem says it doesn’t have an address, then it’s your Internet.
You are responsible for the computer and router, and your Internet service provider is responsible for the modem and Internet (unless your ISP is pinche AT&T, who makes you buy a modem).
To eliminate the possibility it’s not your computer you can, if you have a laptop, you can take it to a public wi-fi spot and see if it will surf. Another test would be to try to use your home wi-fi on your phone, iPad, or even Apple TV.
If you have narrowed it down to either your modem or internet, then next try restarting your modem. It’s easy: Simply unplug its power cable, wait for the lights to go out, then wait 15 seconds, and plug power back in. Then wait about a minute (or until the light on your Apple Airport router goes green), and try to surf.
If restarting your modem doesn’t fix the internet, the next thing to do is call your internet service provider. Phone numbers in San Antonio are:
- Time-Warner: 210-244-0500
- Grande Communications: 210-320-4600
- AT&T (if you haven’t switched to a better provider): 877-722-3755
Mike says: How I got where I’m at
1) Always be awake.
2) Never say no.
3) Always answer your phone.
2) Never say no.
3) Always answer your phone.
On and from the new iPhone
Yes, it’s everything they claimed. Yes, I’m really impressed. Yes, the screen and camera … cameras! … are fantastic.
Yes, the phone is somewhat faster, though not blazingly so. Yes, I really really like iOS 4, and was pleased by the upgrade process on my 3GS. Yes, I’m real glad I could grandfather my $30 “unlimited” [sic] AT&T data plan. Yes, I think AT&T is missing the boat of the future with Mifis and other portable wireless hotspots. Yes, I think everyone should order the iPhone 4 right now.
Yes, the phone is somewhat faster, though not blazingly so. Yes, I really really like iOS 4, and was pleased by the upgrade process on my 3GS. Yes, I’m real glad I could grandfather my $30 “unlimited” [sic] AT&T data plan. Yes, I think AT&T is missing the boat of the future with Mifis and other portable wireless hotspots. Yes, I think everyone should order the iPhone 4 right now.
jjmarcus tech solutions 
You must be logged in to post a comment.