Tag: mac support

iTunes error 5002: Put down your torches and go home

After trawling the discussion boards, finding suggestions to…
~ delete all my apps — which makes you have to reconfigure them on the phone. Blech.

~ find the apps with generic icons, which I no longer had after my last purge

…I finally bit the bullet and went through the alphabetical list, comparing all my apps listed in iTunes with those actually downloaded to ~/Music/iTunes/Mobile Applications. Thankfully the one missing started with a “B”. I killed that in iTunes and was able to run “Check for updates” with no error.

Conclusion: Go through the list in iTunes, selecting each app and doing a File > Show in Finder. The easy way to accomplish this is:

  1. Click on the first app
  2. Cmd-R to show in Finder.
    • If it’s there, Cmd-Tab to go back to iTunes, and right arrow to go to the next app. Go to the top of step 2.
    • If it’s doesn’t show in Finder, Cmd-Tab to go back to iTunes, and either delete that app from your list ‘cos you don’t want it anymore, or redownload it from the iTunes Store. Then right arrow to the next app and go to the top of step 2.
Lather. Rinse. Repeat.
It’s not really a two-step process, but it didn’t seem worth drawing a flowchart.

Things I download on everyone’s Mac

These are direct as I can make ’em. Click on the links, and in most cases, the software will start downloading.
  1. Firefox 7
  2. Google Earth and Google Chrome
  3. Flip4Mac and Silverlight (To play Windows Media files — this is just the latest version, but I’ll try to keep it updated. The company’s download site is here.)
  4. Perian (To play everything else. Same note as for Flip4Mac; download site here.)
  5. OpenOffice (direct link to download) – I want to encourage everyone to start thinking about editing docs online, but if you need an Office suite, this is as good as Microsoft’s.
  6. SMARTreporter – get notified if one of your hard drives is going to fail. Of course, even if it does, you’re fine, because you’re backing up every day, right? (Note: I don’t always do this one any longer.)
I also have a list of my favorite OS X tweaks here.

My favorite tech support instructions to date

To reset the serial number prompt – you will see a picture of the Mona Lisa. Click on the white dots in the top right and left hand corners a bunch of times. You will not see anything happen. Close and then re-open. That should do it.

He called it their “Da Vinci Code.”

Things we love and hate

And then there are those phenomena that stoke our duplicity:

  1. Apple’s rigidly constrained product line: Purchase decisions are easy, but you always want that one other product — the iMac that’ll take 8GB RAM, the MacBook Air with FireWire, the … dare I say it … tablet.
      
  2. Apple’s increasing popularity: It was fun to drive the BMW of computers. But now every other car at the coffee shop … er, I mean, on the road … is a BMW. I think Mac users used to skew smarter and more open-minded; now we’re all over the place. Plus, as evidenced by the MobileMe fiasco, Apple needs to stop trying to be all things to all people. Let the iPhone sync wirelessly with other services like Google or Plaxo, why dontcha? (I mean, besides Exchange, which is discountable as a consumer solution.)
      
  3. The Mac mini: 2GB RAM? Really? Come on! It’s a fantastic machine. I’m typing on one now. Gigabit Ethernet. Fits anywhere. Super-slick. It’s my multimedia server, and home backup. Fantastic — until it runs out of memory, and then nothing but a reboot is gonna fix it. Reaaaaaally?
      
  4. Democracy
     
  5. An unhacked iPhone
     
  6. OS X Server: So good, so pretty, so clean, yet so limited, and not nearly stable or reliable enough. There’s a reason that MS Small Business Server is so popular; if you follow the Microsoft dogma, you don’t have to learn anything else to be a PC tech. Apple has waited too long to make the managed-client scenario obviously plug-and-play GUIfied. And it’s got a lame Address Book Directory, and a calendar server that won’t easily sync with the iPhone. REALLY?!
      
  7. The f@$%*& iTunes App Store. What a boon to the iPhone, but I really can’t believe Apple rejected a podcatcher application. Jerks.

Things that bug us

I’m compiling a list of junk that Erick and I run across that make us crazy. In some particular order, and warning: profanity follows…

  1. Western Digital MyBooks
  2. Maxtor drives
  3. Backup software not backing up
  4. Backup software not backing up because your stupid MyBook keeps unmounting itself
  5. Best Buy’s crappy prices and inventory
  6. That Best Buy sucks so bad we actually miss CompUSA
  7. Circuit City
  8. Altex
  9. The disturbing lack of a Fry’s Electronics store in San Antonio
  10. Yahoo not offering IMAP access to mail clients besides the iPhone
  11. Configuring email on a Blackberry
  12. Dell printers
  13. Gas prices
  14. Ill-informed AppleCare reps
  15. Tech-support phone monkeys who don’t listen, who assume they’re dealing with ignoramuses, and who keep insisting that you need to archive and install
  16. No CalDAV support on iPhone
  17. DSL
  18. Best Buy’s upping the price on DSL modems — Fuckers!
  19. Having to buy a modem at Best Buy because the know-nothing, knee-biting AT&T rep installed a crappy 2Wire wireless router even though the client had a router sitting right there.
  20. AT&T
  21. 2Wire
  22. AT&T’s damn DSL setup CD, which a client unsuspectingly inserted in their server, only to have it change the server’s network settings and screw up their whole operation.
  23. Lack of copy-paste on the iPhone
  24. Black iPhones shipping with white accessories
  25. Entourage (though admittedly less so these days, but don’t tell Microsoft I said so)
  26. Windows Windows Windows
  27. Windows Me
  28. Windows Vista
  29. Windows XP
  30. Windows 2000
  31. Microsoft Small Business Server
  32. Mac OS X Server (yeah, it’s on the list of Things We Dig, too)
  33. Printer/scanner manufacturers with poor driver rollouts for OS X
  34. Stupid fucking Jar Jar (I just had to)
To be continued…

My iPhone 2.0 Saga, Part III: Good news/bad news

I started getting this really annoying error in iTunes, when trying to check for updates in the App Store:

“We could not complete your iTunes Store request.
An unknown error occurred (5002).

There was an error in the iTunes Store. Please try again later.”

I had resolved this once in the past by deleting and redownloading apps, but that didn’t work this time. So, since the 2.1 update seemed to go so well with just a straight “Update”, I thought I’d see if the iPhone backup process really was fixed. I didn’t mention in Parts I or II that the 2.0 backup-and-restore system, besides taking an obnoxiously long time, also failed to restore all the preferences to the phone, thus requiring at least a partial reconfiguration of my device.

After ensuring that my backups were turned on, and that the MobileSync folder had a recent backup (only 7.9MB!), your intrepid correspondent hit the Restore button in iTunes. And…

…It worked! The restore process itself was pretty quick, though It took a while to reïnstall all the apps and the music and the photos and the podcasts, but that’s due to my own particular digital gluttony. All my app preferences and other configs and address book and SMS messages and everything came back. All I had to do was reörganize the apps on the Springboard (they installed alphabetically, which is understandable, though I still want Apple to make that easy).

But…

The stupid iTunes error remains. Last time, I tried changing my iTS password and reëntering my credit card info, according to suggestions in the Apple discussions, but that didn’t work, and I really don’t think that’s a reasonable fix, since Apple doesn’t let you use the same password that you’ve used in the last year.

I’m going to do further research on that, but the successful restore was worth an immediate post. 

P.S. I like umlauts.

Old G4 with processor upgrade is crashing

I have a G4 running 10.4.  I upgraded the processor last year.  It’s now panicking often. Blue screens. Freezes. Fun, fun. I am sure the original processor is somewhere, nearby, packed in a moving box.
The only thing I really want to save on that tower is, predictably, my iTunes library which is on a 2nd hard drive which is mounted separately from the original disk.

I suspect a new Mac will be purchased very soon. I have an original Drobo, but have yet to purchase drives for it.

Allow the yelling about backing up to commence.

I’m a bit biased here, as I have always distrusted processor upgrades. They just seemed more trouble and expense than benefit. Now with the Intel machines, I figure they’re pretty much irrelevant.

Your G4 may be salvageable, but I really do think you need a new Mac. Bite that bullet, bubba. And to get your data off the G4, if it won’t boot to FireWire target disk mode by booting while holding down the “T” key, you can buy a Firewire enclosure or even better, a data cable such as this one, for the internal hard drives from which you need to rescue data.

Excellent work buying that Drobo. Now about those drives…

And then… BAAAAAAACCKK UPPPPPPPP!!!!

No calendar events on the iPhone

I added my calenders from the iPhone to my iCal and turned off MobileMe calendars on my phone and synched. After waiting 15 minutes for it to sync, I ended up with no calendar events on my phone. What now? Should I restore?

In iTunes > iPhone > Info tab, scroll to the bottom and check on “Calendars” under “Replace information on this phone”. Hit Apply, and let me know what happens.

FileMaker developers in San Antonio

I have heard of Alamark as a catalog publisher, but I didn’t know they did custom FileMaker databases. When asked about custom database solutions, I have preferred to recommend pre-done packages, since hiring an independent developer can lead to having a great, plush database … that’s hard to get consistent support for. But I’ve always wanted to know about a local FileMaker pro. After a brief chat with the folks at Alamark, I’ve learned that they have a staff of developers, and they offer a host of support options, including managed services.
Good to know!

Disclosure: Alamark originally called me about my services, and there’s a good chance we will have the opportunity to work together in the future.