My iPhone 2.0 Saga, Part III: Good news/bad news

I started getting this really annoying error in iTunes, when trying to check for updates in the App Store:

“We could not complete your iTunes Store request.
An unknown error occurred (5002).

There was an error in the iTunes Store. Please try again later.”

I had resolved this once in the past by deleting and redownloading apps, but that didn’t work this time. So, since the 2.1 update seemed to go so well with just a straight “Update”, I thought I’d see if the iPhone backup process really was fixed. I didn’t mention in Parts I or II that the 2.0 backup-and-restore system, besides taking an obnoxiously long time, also failed to restore all the preferences to the phone, thus requiring at least a partial reconfiguration of my device.

After ensuring that my backups were turned on, and that the MobileSync folder had a recent backup (only 7.9MB!), your intrepid correspondent hit the Restore button in iTunes. And…

…It worked! The restore process itself was pretty quick, though It took a while to reïnstall all the apps and the music and the photos and the podcasts, but that’s due to my own particular digital gluttony. All my app preferences and other configs and address book and SMS messages and everything came back. All I had to do was reörganize the apps on the Springboard (they installed alphabetically, which is understandable, though I still want Apple to make that easy).


The stupid iTunes error remains. Last time, I tried changing my iTS password and reëntering my credit card info, according to suggestions in the Apple discussions, but that didn’t work, and I really don’t think that’s a reasonable fix, since Apple doesn’t let you use the same password that you’ve used in the last year.

I’m going to do further research on that, but the successful restore was worth an immediate post. 

P.S. I like umlauts.

Author: jjmarcus

Apple Specialist, Mac Whisperer, Cloud Wrangler - Your Remote CTO

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