Tag: iphone

End User column: Out of Range, Out of Mind

No, it has nothing to do with the iPhone. Yeah, right. Next time there will hopefully be something else to talk about.

BTW, I’ve helped two clients work with three iPhones, and they do rock, but we’ve definitely run into some limitations. I’m looking forward to the software updates, and to the next generation.

Published in San Antonio Current, July 4, 2007

Roswell, NM, two days before release of the iPhone — Yes, I asked if this motel room included wifi. Today, I asked. Yes, they have it, or at least they feature it, but today, it’s out. You’ll like this: They claim it’s out due to “a few car accidents.” I’m still picturing that.

Phone signal’s gone, too. I’m writing from a dial-up connection. Feh.

Thankfully, I have saved upgrading my notebook until autumn; some modern laptops don’t even include modems anymore.

Sunday, July 1 — Now we know: Should you buy an iPhone? If you’re a person who would right now spend $500 on the coolest gadget on the planet to entertain yourself, hie thee to the Apple Store. At just the right size and weight, the device does what it does marvelously. I found it responsive — snappy, says the geek — and almost tactile. Browsing the web on the big, bright screen kicks butt, typing works pretty well, and the audio/video experience cannot be beat. The iPhone owners I have talked to this weekend knew what they were getting, and while some had to overcome minor hurdles to get going with it, they’re generally very pleased.

If you wanted, however, to consider that $500 a business expense to make you a better, stronger, faster thing-doer, then you might want to wait. Among the iPhone’s failings, for example, the fact that it won’t cut, copy, paste, or even select text tops my list. I’d go crazy not being able to grab a snippet from a web page or easily forward just a portion of an email. Very strange, Penny Lane. So, I didn’t buy one, and I’ll have to wait for 2.0.

OK, no more iPhone today, I promise.

Avoid the worst day of your life: File this under “mundane, but vital.” If you store anything of value on your computer, you should know that storage is doomed to fail. Maybe not today, maybe not tomorrow, Ilsa, but hard drives (the main storage mechanisms inside computers) are extremely delicate, and many are faulty right out of the factory.

Please, please, please backup, backup, backup: Always keep multiple copies of everything, and in at least two different places.

To start with, do yourself a favor and go to Mozy.com to sign up for 2 gigabytes of free online backup for personal use. They offer very smooth software for Mac and Windows that waits until you’re not touching your computer, then it backs up any files, or categories of files, you choose.

Extra cool: If you refer a friend to Mozy, they should enter your email address when they sign up, and you will each get an extra 256 megabytes of free storage.

Mozy Pro for business use starts at only $4.45 a month for 1Gb. One lovely alternative is, surprisingly, Amazon’s S3 (“Simple Storage Service”), which costs $0.15/Gb/month. Other online backup services exist, but they tend toward pricey.

It would take too long to back up your whole computer across the internet, so I encourage (read: rabidly demand) that everyone buy at least one “external hard drive” to sit next to your machine and receive daily automatic backups. CompUSA carries several models, as does the Apple Store. Then it’s best to download and set up software to make the backups happen for you. Grab a geek if you need help there.

(Microsoft Windows has semi-OK backup software built in, and Apple’s next version of Mac OS X will include something new and purportedly very snazzy called Time Machine.)

Finally, to be thorough, upload all those precious photos to a site such as flickr.com or picasaweb.google.com. They offer more space than most people will ever need, and you can make images either public or private.

Then kick back and congratulate your wise self. You’re safe to surf.

Next time: nothing about the frickin’ iPhone, maybe.

Jonathan Marcus publishes online at themacwhisperer.blogspot.com.

End User: The Littlest App

Published in San Antonio Current, June 20, 2007

I wanted to like MySpace. But it’s atrocious: ugly, clunky, ad-ridden, the polar opposite of Google. And like so many atrocities, it’s hugely popular. I got nothing from MySpace, however, except spam from pretend women, and as all the tech podcasters I listen to have shunned MySpace and emigrated to Facebook or Virb, I thought I’d give the former a try.

One of Facebook’s features is to scan your address book and look for email addresses of existing Facebook users. Also, searching in Facebook is more efficient, and within two weeks, I got howdy-do’s from three different high school classmates, all of whom I’m glad to hear from.

Turns out that one of my old ’mates, John Lilly (not the late Day of the Dolphin guy), is now COO of Mozilla, the non-profit org that manages development of Firefox, the free, open-source web browser that currently enjoys about 15% browser market share in the U.S. (“Mozilla” was the codename of Netscape Navigator, the first popularly available web browser.)

If you own a Windows computer, and you still use Internet Explorer instead of Firefox, your fly is open and waiting for some nasty digi-bug to crawl into your PC’s trousers and have its way with you. Plus, you’re missing out on blocked web ads and saved browser sessions. (If you rock a Mac, you’re safe on the ’Net, but you should check out Firefox, or Camino, a browser made for the Mac on top of the Firefox engine.)

Coincidentally, my reconnecting with John came at a fun time for browser buffs. First of all, Firefox 3 is on the horizon, with some lovely features such as private browsing. Next, this last Monday, June 13, Apple Computer made a couple of piquing announcements: It has released for Windows a beta version of Safari, the web browser that comes with every Mac; and the iPhone (June 29, y’all!) will run a full version of Safari, supporting Web 2.0.

I hear ya: What the @#$% is Web 2.0? To oversimplify, it’s the movement to make the web less boring than it used to be. You know how, on Netflix, you can put your mouse over a film’s name, and a little balloon pops up with plot and director info? Or if you go to http://www.apple.com, there’s a search blank at top right that now drops down search results as you type. That’s all Web 2.0. Google Documents and Spreadsheets are pure Web 2.0. Which means that, if Apple’s promises are fulfilled, then boom, the iPhone has word processing… IF you have an internet connection. And you will, and it will cost you.

The latest versions of Windows and Mac OS X also have mini apps, called “widgets” or “gadgets,” depending on who you ask. Many of these are created with the same kind of code that makes Web 2.0 tick, and I sniff that Apple intends to make these insta-apps playable on the iPhone.

In his presentation, Apple CEO Steve Jobs presented his vision for the web’s future, in which Internet Explorer and Safari will dominate to the exclusion of all other browsers. So I couldn’t resist asking John Lilly what Mozilla’s thoughts were on Apple’s news. He first got me a very diplomatic statement from Mike Schroepfer, Mozilla’s vice president of engineering: “Mozilla’s mission is to promote an open, interoperable and participatory Internet. We encourage Apple to put their weight behind open standards and the open Web to help ensure all browser users, regardless of operating system or browser, can enjoy the best possible Web experience.”

I suspected that somewhat stronger feelings ran through the Ethernet at Mozilla HQ. John confirmed this with a post on his blog: “There are a couple of problems [with Apple’s view]. The first is that this isn’t really how the world is. The second is that, irrespective of Firefox, this isn’t how the world should be. A world of tight control from a few companies … destroys participation, it destroys engagement, it destroys self-determination. And, ultimately, it wrecks the quality of the end-user experience, too. Remember when you had to get your phone from AT&T? Good times.”

Yes, I remember that, and I also remember the browser wars between Netscape and IE, when you’d find the words “This site best viewed by Internet Explorer.” To paraphrase Bill the Cat, pppphptpt! I found a thing I wrote about the browser wars back when I didn’t get paid to do so, on a proto-blog in 1998: “Computers connected to the internet will not be truly functional until they all speak the same language.”

I tried Apple’s new Safari, and am pleased that it works better on sites with which Safari used to have problems, sites that until now I have needed Firefox to view. So now I have more choice, and that’s fine. If Apple is simply encouraging development for cool little apps on the iPhone, I like that, too. But if the goal is control, I’m gonna start using Firefox more.

My new tech column – End User: That syncing feeling

The San Antonio Current has asked me to pen a bi-weekly column. Two have run so far, and I’m enjoying the project. I used to be arts editor, and later production manager, for the Current, and I’ve kinda missed the gig. Fine, I’ll say it: I’m a byline whore. But I always felt a bit of a dilettante writing arts reviews and features, so this tech bent feels more legit.

{OLD VERSION: Dontcha know the iPhone has been on my mind, and this first jaunt is really a two-parter: here and here.}

So here’s the first one:

Published in San Antonio Current, May 31, 2007

If you want to practice swearing for an hour, try getting your contacts from your Gmail to your Yahoo! address books. Then try migrating your calendar.

It’s doable if you, the trained Googling bear, want to Google through a few hoops to get it done. None of the hoops are on fire, but you might still feel burned on your beary behind.

Wait, now comes the trapeze act: Try syncing your address book or calendar between Outlook and Gmail and Yahoo! accounts. By “sync,” I mean having your information flow, in both directions, between one or more devices or databases. Make a change in one address book — on your phone, say — and that information shows up in Gmail, and Outlook.

Believe it or not, more than one internet page refers to this idea the “Holy Grail of synchronization.”

Now, if computers can make Britney Spears a singer, could this syncing thing possibly be that complicated?

More mysteries: Sometimes I wait 15 minutes for my Treo to sync to my Mac. Sometimes it duplicates every contact in my address book, or every calendar event, or just makes multiple copies of the email addresses in each card. That’s a real laugh riot when I’m trying to get out the door. So I make backups almost every day, before I hit the sync button.

To be fair, Windows has long had nearly instantaneous sync with Windows Mobile devices. Plug a Windows-based smart phone into your computer, and pop! your data is the same on both. Also, Apple offers a $99/year online service called .Mac (“dot Mac”) that will, albeit slowly and not dependably, keep your address book, calendar, and bookmarks synced between Macs.

Stray just a little, however, from Apple’s or Microsoft’s closed systems, and you find yourself inventing new swear words.

I have found a couple of pages that discuss methods to attain the “Holy Grail,” using software and services with snappy names like GcalDaemon, Funambol, and ScheduleWorld. I messed with GcalDaemon, and it works, but it involves command-line heavy lifting — sudo chmod -R yadda yadda — that would daunt any non-geek. Even I didn’t enjoy it.

Another semi-option is Plaxo, a useful online address book that syncs Macs and Windows with Yahoo!, but only imports one way from Gmail.

iWait

So what’s to come? Speaking of holy grails, we return to the iPhone, that obscure object of desire. We still don’t know if the damn thing works, but here’s my latest penny for the iPhone wishing pool (I’ll probably end up throwing my Treo in):

Yahoo! is offering free mobile-syncing mail accounts with the iPhone. Google has teamed with Apple to make a cool Google Maps program for the handset. I would love it if these three entities have put their brains together, and will release an open system for syncing, one in which everyone (except probably Microsoft) agrees on the fine points and plays well together.

I’ll have bunting and confetti and party hats and T-shirts that say “Sync This!” printed and waiting for the day.

(Side note: One netizen has created a contest called the “notMac Challenge,” to offer a cash prize to anyone who develops a viable and easy-to-use replacement to .Mac.)

Just so long as you call me

Would you rather I call or e-mail questions to you?

Either is fine, though my responses to emails will be slower. I can also use text messaging via mobile phone 210.367.3420, AIM chat to s1r4real
(which forwards to my Treo iPhone), Skype to jjmarcus, remote control over secure VPN, Morse code, smoke signals… 😉

What is your billing policy regarding questions by phone or email or whatnot, i.e. when you’re not on-site? 

I charge per hour, pro-rated, for whatever interaction I have with clients, excepting getting-to-know-you calls or meetings, and little one-off chat messages. See more about our rates here.