Tag: itunes

iPhone Friday: Epic clusterf**k + happy ending

This from the NY Times:
This from “Sluggo”:
AT&T sucks… so does Apple for forcing them on us, very un-Apple-like behavior if you ask me.

Yeah, they do suck. I’m nonplussed at how badly today has gone. I mean, I’m comfortable and happy sitting at a restaurant with wifi, but that’s blissful ignorance, ‘cos I can’t receive any phone calls and don’t know who might be trying to get ahold of me. The grilled salmon at Luca is helping, too.

I don’t guess Apple had much choice but AT&T. Anyone who pays attention to the mobile communications market, and I mean worldwide, knows that a manufacturer has to choose a partner provider, or they can’t get a deal anywhere. It’s like the guy with the greased hair at the high school dance trying to put his hand on every sophomore girl’s ass, and pretty quick he’s got no one to dance with.
It’s also important to remember that, according to reports, Apple did offer the iPhone deal to Verizon, who said that Apple drove too hard a bargain. I know, you’re shocked. So, I’m gonna posit that Verizon is the second best provider in the States to AT&T. Better coverage, slightly more fascistic, about the same level of customer service. Sprint sucks rhino, and T-Mobile rates high in customer support, and terrible in connectivity.
So maybe if you can’t get Verizon, you go with AT&T. It’s possible, too, that the Verizon deal was itself a myth: AT&T is the only GSM provider worth its weight, and GSM is quickly becoming the world standard. Apple doesn’t want to make two iPhone models, one for GSM and one for CDMA, a whole different chipset.
Whether you’re a consumer or a manufacturer, whichever provider you marry, bring a jar of Vaseline to the nuptial consummation.
Perhaps Apple couldn’t have avoided this fiasco. What carrier on earth is used to thousands of devotées showing up, some a week early, to buy a bloody mobile phone on day of launch? We hoped Apple would have been able put up the infrastructure to handle the traffic. It was iTunes that was reporting the failure, but who knows whose servers were at fault?
Ah well. 6 hours after I got started, I have an new, activated iPhone 3G. 
I was without a connection for maybe 2 hours. 
My voicemail has been deleted, but I did take screenshots just in case. 
My original iPhone remains a wireless iPod, which is awesome. 
I’ve got GPS, good fast internet, and a bunch of cool apps. 
There are also more cool apps that cost more than I feel like paying. 
I don’t have copy & paste. 
I don’t need MMS. 
I haven’t tried the 3rd-party video recorder. 
I’m still with godawful AT&T, but I have an unlimited-minutes plan at a reasonable price (not more than I was paying before).
Today was a good day.

J2 News: Invitation on iPhone Friday

“Woooooooooh!”
If you didn’t catch footage of an Apple Store on June 29, 2007, that was the sound of a greet-&-cheer line of Apple employees whenever a customer left the store with a new iPhone. It was a geeky good time. One so rarely gets applauded for being a gearhead.
This Friday will see the release of the next generation of iPhones, featuring faster internet (a.k.a. 3G), GPS navigation, and hopefully better reception and longer battery life. All iPhones, new and old, will also get the iPhone App Store, with hundreds of ultra-mega-cool applications that will be available and downloadable straight to your iPhone or iPod touch.
The stores at La Cantera and North Star Mall will open at 8am. History and logic say that you won’t need to stand in line. There should be plenty of stock. But plan on it taking a while, as you will have to activate your new iPhone at the store. (AT&T stores will have stock also, but they’re not nearly as much fun, and the staff rarely as knowledgeable.)
I think it’s gonna be a fun day. Lots to discover. Lots to play with — have you seen these awesome games coming out? Or this one?
I’ve been getting calls to help folks get up to speed on their new iPhones, transfer data, update software, activate Mobile Me (which we hope comes out by Friday), and download apps, soooo….
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Here’s my idea:

Everyone is invited down to the marvelous Luca Ristorante [map] on Friday, starting at 11, and we’ll have ourselves an iPhone-syncin’, 3G-surfin’, GPS-navigatin’, me.com-navel-starin’, new-fashion’ hoedown! 

$15 gets you into the session, and until 4pm, you can ask me about anything related to iPhone or Mobile Me. And if you want to discuss something else, I bet we’ll be able to accommodate.

Please RSVP to this email address. Bring a laptop if you can — there will be wifi — or be prepared to look over someone’s shoulder. 

And pass it on; the more the merrier!

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Tips:
Apple has posted a guide to replacing an original iPhone with an iPhone 3G, and I do encourage everyone to scope it. Most important: 1) Sync your existing iPhone before plugging in your new one! 2) Run Software Update to grab the latest iTunes.
Read the “What to bring” section of this page.
If you’re running Leopard, I would recommend updating it to the latest 10.5.4.
If you don’t have a hard drive backup of your computer, now is a good time to snag one at the Apple Store.
I’m also hoping this news — “AT&T says original iPhones can be deactivated and used as WiFi iPods” — is true about what we can do with our old iPhones.
Q: Should I buy a new iPhone?

Jonathan

J2 Consulting ~ Chicken soup for the Mac ~ 210.367.3420


“The National Weather Service advises you to stay away from Windows.”

iPhone time off by an hour

When I sync my calendar to my iPhone, the times that go on my iPhone calendar always appear an hour later.

I had this problem myself. You have to turn off “Time Zone Support” in Settings -> General -> Date & Time. Then, you likely will have to reset the phone’s caledndar information, which is done in the left column of iTunes: Click on your iPhone under Devices, then click the Info tab in the main window. Scroll all the way down to the Advanced section. Under “Replace information on this iPhone:” click the checkbox by “Calendars”. Then click the Sync button.

End User: Nirvana for Gigabytes

Published in San Antonio Current, July 19, 2007

Data, welcome to Nirvana: a small black box with lights, called Drobo, the “data robot.” One pull quote called it “the iPod of mass storage.”

I’ve been waiting a decade for this.

The Drobo (drobo.com) is the first device that can take multiple hard drives — of unequal size, by any manufacturer — and unify them into one giant walk-in closet for your digital stuff. If any one drive fails, you just pop in a new one. If you run out of space, you buy bigger drives and swap them in. All the while, the Drobo stays on, and you don’t lose access to your files for even a second.

If you’ve heard of RAID, Drobo takes RAID out to the shed and beats it with a belt.

For four years, I’ve made almost every one of my clients buy an external hard drive to sit on their desk, automatically backing up their stuff. Each time, I’ve said, “When that drive fills up, we’ll get you a new, bigger one and you can stash the first one in a closet.” It may seem wasteful, but as I discussed in my last column, very few computer users can afford to lose what’s on their hard drives.

I want to mention here that, if you do suffer a hard drive failure, services exist that can typically recover your data. Drive Savers of California has one of the best reputation (and employs a crisis-intervention counsellor). Their work can run between $1,000 and $3,000, but there are more affordable and locally based agencies. Also, the $89 software SpinRite, by Steve Gibson at grc.com, reportedly does the best job at recovering data outside of a clean room.

Back to good vibrations: Mass storage used to be unnecessary for non-geeks. Now any new computer can help anyone become a musician or filmmaker, work that takes lots of space to produce.

On the other end, internet-based consumers have put billions of dollars into pure 0s and 1s, assets that exist nowhere but hard drives. In January, the iTunes Store sold its two billionth song, and it offers more than 500 movies, and whole seasons of many TV shows. Amazon recently announced its own forays into digital downloads of music and video. Sales of physical albums continue to drop, while downloadable purchases claim bigger market share every day.

Then there are the terabytes of free (or free-if-you-know-where-to-look) files being downloaded every day. (Between us, did you know you could have your computer automagically grab new episodes of your favorte TV shows, sans commercials, without any subscription? Whatever you do, don’t visit tvrss.net, and don’t download, for example, Miro-né-Democracy Player, which also has wonderfully legitimate uses.)

So, the Drobo lets you stash that multimedia audio-visual glut in an expandable, protected space. Now that the first 1Tb (terabyte) internal hard drives have hit the market, the Drobo can combine four of those puppies for a total of 2.7Tb redundant storage. (Redundancy in computerdom, as opposed to, say, a philosophy major, is a boon.)

I can’t report that this magnificence comes cheap. The Drobo is $500 for the enclosure alone. But gigabytes have become very cheap, indeed; a year ago I advised people to be happy getting $1/gigabyte. Today, I paid $100 for a 500Gb drive. Three of those will put 930Gb in my Drobo. That, my friends, is 2,000 movies or 300,000 songs, whichever comes first. By the time I fill that (and I will), drives will be more capacious and markedly cheaper.

The Drobo currently only connects over a slightly slower USB 2.0. Many forum-posters have griped about this limitation, but it makes sense in the way the iPod makes sense: Keep it simple, and fewer things will screw up.

I bought my Drobo in August, and it is everything I expected. I feel a lot more secure knowing my data is (almost completely) safe from drive failure.

And… iPhone… Ooooh, you knew I was gonna sneak it in somewhere!

Jonathan Marcus publishes online at themacwhisperer.blogspot.com.

End User: Null and void

Published in San Antonio Current, October 3, 2007


Weird warranties: In March of this year, Linux.com and others reported that a Compaq rep had told a woman that the problem she was having with her notebook’s keys sticking and being unresponsive was not covered by the one-year warranty because she had replaced the Windows operating system with a version of Linux. A similar story, this time about a laptop purchased at PC World, appeared in early September; a broken hinge and dead screen pixels were the problem.

In both cases, the inconvenienced consumers eventually received satisfaction. They had been initially misinformed, and PC World and HP (Compaq’s parent company) have clarified their warranties: Hardware defects will be covered by warranty regardless of the OS installed on the computer.

On Linux: Many computer users are still unaware that they have an alternative to Windows or Mac OS X. Linux is an open-source operating system that comes in many different flavors, most of which are freely available for download. One of these flavors — called “distributions” or “distros” — is called Ubuntu, and it is becoming increasingly popular for its uncomplicated installation and configuration. Ubuntu comes with free software, including alternatives to Microsoft Office and Internet Explorer, called OpenOffice and Firefox, respectively, both of which are also available for Windows and Mac. In Ubuntu, many users (even non-geeks) have found shelter from the security problems and malware that plague Windows.

le iPHONE: Far more malicious than the misguided Linux advice above is Apple’s September 24 press release about the iPhone software update that they were to release on September 27. “Users who make unauthorized modifications to the software on their iPhone violate their iPhone software license agreement and void their warranty.”

Well, excuse the hell out of me, but I have made my iPhone all the more useful and convenient and entertaining by installing a slew of third-party applications which are now readily and freely downloadable. Now standing in long lines with my 7-year-old daughter is easy and fun with games like blackjack and a Yatzhee-like thing, and neither requires use of the battery-draining internet connection. The latest iPhone update, were I to install it, would delete all of those great programs.

Ironic and disheartening is the lameness of the features added by the update. Like the new iPod touch, the iPhone can now purchase music from the iTunes Wi-Fi Music Store. And double-tapping the space bar “intelligently” types a period where appropriate. Yippee-doodle-do. Where’s my freakin’ copy-paste?

Slashdot posted on September 25 a story that Apple’s prohibition may break the law: “The Magnuson-Moss Warranty Act states that Apple cannot void a warranty for a product with third-party enhancements or modifications to their product.” My own comparison of the iPhone warranty against the Mac warranty finds the same phrase: “This warranty does not apply … to a product or part that has been modified to alter functionality or capability without the written permission of Apple.” Nothing else in the iPhone document seems to support Apple’s latest claim.

Now, the iPhone is clearly classifiable as a computer, albeit a very light one. It runs a version of OS X much like the Mac’s. Who would buy a Mac if Apple restricted it against software developed by people other than Apple? It’s like a grocery store making it illegal to take one of their frozen cheese pizzas home and put onions on it. Or Honda saying I can’t drive my Accord to Arkansas.

The iPhone update also re-locks the units that have been unlocked to work with carriers other than AT&T. That one we saw coming, and it makes sense for Apple to keep their corporate bedfellow happy for the foreseeable future. Disabling independently created software that makes your expensive, powerful device more functional, however, makes no bloody sense at all. •

End User: Music, Stat!

Published in San Antonio Current, August 1, 2007

Once again, the government wants to kill our good time. Last week, the House Government Reform Committee called peer-to-peer file-sharing software such as LimeWire a “national security threat.” LimeWire and the Gnutella network it uses are a popular means to share music and video — often copyrighted — across the internet. Chairman Henry Waxman and his peers warned Mark Gorton, CEO of LimeWire, that his software could turn a computer into a weapon.

The Committee’s concern stemmed more from an accidental misuse of the software than from any deliberate leaking of sensitive material. LimeWire would be a pretty dumb tool for terrorists, but it is also a really dumb thing to install on a computer that contains classified information. Of course, there are a gajillion other ways to get files across the ’net. The mere act of connecting Microsoft Windows to the internet can compromise your digital stuff. Why wasn’t Bill Gates in this hearing?

While the recording industry does not seem to be directly involved with this particular attack on LimeWire, the RIAA has made 2007 its banner year to prevent you from actually hearing the music it records. It has threatened internet radio [“Dead Air,” July 11-17] and sued college students for sharing music. So this seems a fitting time to list some more above-board, even legitimate, ways to get great tunes for free.

First I’ll list some “streamed music” services. Streaming typically means that you can listen in one direction only — forward — and that you don’t get to store the music unless you use a parlor trick (easily learned) to record the audio your computer is receiving. I love turning people on to Pandora. This site asks you to create a “radio station” by entering an artist or song. Pandora then uses its database of “music genomes” to construct a list of songs related to your original selection. Pandora is one of the most high-profile services imperilled by the crackdown on internet radio.

Wolfgang’s Vault is a crazy good time. Bill Sagan discovered and bought the collection of concert recordings and memorabilia of late legendary rock promoter Bill Graham, and Sagan’s company has spent a considerable amount of time and resources documenting all of those recordings and posting them online for your listening pleasure.

Real.com offers Rhapsody, a neat subscription that lets you choose from millions of tracks, store and share your choices. You can pay for “unlimited” access. I know many people who dig Rhapsody, though I found the site more clunky than others, and it crashed two of my browsers and wouldn’t work with the third.

Now comes the double-plus fun. Without installing any security-menacing software, you can find MP3s from all over the internet, yours to keep. Google can track down music files. You can look up the tricky syntax for the searches (Google “how to find mp3 with Google”), or use a site like http://www.b3ta.cr3ation.co.uk to do the geek-work for you.

Somewhat newer to the scene are music or MP3 blogs, where fans discuss music and post listenable and viewable files. Sites such as Hype Machine (hypem.com) and Elbo.ws scour, track, categorize, and sort the content of these blogs.

But here’s the magic: Whenever you do a search in Hype Machine, a link to a “feed” is generated for you. You can ask iTunes (or another music app) to subscribe to that feed. Click “Advanced > Subscribe to Podcast …” and iTunes will start downloading the top song result from your search. Then you can ask it to grab more. A constantly refreshing set of songs from your artist is downloaded daily (or hourly, weekly, etc.), ready to be synced to your iPod (or another portable music device).

Hype Machine was the recent discovery that made me get up and do a little dance. (No, I didn’t post said dance on YouTube. And by the way, if anyone says “cat playing piano” to me again, I’m gonna drink Drano.) They let you play your search results in their own little window, but the ability to find and keep a track you like is just golden. And it’s just the kind of gold that the music industry wants to deny us, even though it ultimately attracts ears and purses to their product. So take a cue from Janis, and get it while you can.

Ejectile dysfunction: CD is stuck in the drive!

My CD/DVD burner drive won’t let me insert a disk. I think it thinks there’s a disk already in there but there isn’t. Is there a way to get it “unlocked?”

So, is this a “slot-loading” or do you put the disc in a tray that pops out?

Reminds me of the time at Kinko’s when the older lady put the CD into the 5 1/4″ floppy disc drive. A Windows computer, natch, and I wish I had a picture of the look on my face. I seem to recall that those damn PCs were bolted down. I giggled a lot.

Either way, try opening iTunes and pushing the eject button at bottom right. If that doesn’t work, follow these instructions:

From macosxhints.com: http://www.macosxhints.com/article.php?story=20031210193237190)

I had a CD get stuck in my slot-loading superdrive Aluminum Powerbook, running 10.3. The CD became unresponsive and not recognized by my computer at all! Here is the fix:

Hold Control-Command-Option-Eject Button; this will shut down your computer. Turn the power on with the power button and hold Command-Option-O-F — this will boot you into open firmware. Now type
eject cd and hit the Return key and wait until the CD pops out. Type

mac-boot
and you are ready to rock!
[robg adds:
As mentioned elsewhere on the site, you can also try holding the mouse button down during boot to force the system to eject any inserted CDs.]