J2 News: Hell Is for Hackers, or Shields Up!

Hackers posterI hope y’all won’t mind if I say that I consider information in this and my next newsletter really important. It doesn’t matter where you learn how to protect yourself from hackers, but I hope you do take a few minutes to do so.

Because this is it. This is the year your Mac might get hacked. I’ve promised over the years that I would tell you when it happened, and now I’m telling you: It can happen, and unless you’re careful, it will happen to you.

Oh, hey, while I’m being all Mr. Sunshine, guess what? Your email password is gonna get hacked, too.

Damn.

But that’s not to say you can’t protect yourself. I’ll deal with securing your online identity in another email. Right now, let’s talk Mac.

Malware has come to the Mac. It has appeared with several names — MacDefender, MacGuard, MacProtector, MacSecurity — and it looks like this:

MacDefender malware fake alert screen

It enters your life as a browser pop-up window, so far mostly frequently on pages resulting from Google Image searches. Then the malware gets you two ways:

  1. By warning you that your Mac computer is infected, it entices you to buy the advertised software, which doesn’t exist and is only a decoy to sucker you into divulging your credit card.
  2. Meanwhile, it installs a background application that shows you material of questionable taste to make you think your computer is infected, which hey, now it is!

It does not do some of the other horrors perpetrated by its more skeevy cousins, such as hijacking your mail program to spam your contacts, or reporting all your keystrokes back to its masters.

Golly, isn’t humanity awesome? All this because we wanted to see other people’s cats playing piano.

I’m not going to go into the differences between viruses, trojans, and other malwares. But since I just had to look it up, I’ll share that this nastiness is not a “virus,” in that does not replicate itself. Call it a hybrid, scareware with a trojan horse back. A pretend threat that relies on human nature and user action.

Speaking of user action, stopping this stuff is, at the moment, still really easy, using the same basic best practices all computer users should follow. Windows users have had lots of time to learn to ignore such nonsense. Now the Mac community gets to learn the stop-drop-‘n’-roll and the duck-‘n’-cover. Shall we?

Don’t Click the @%#$! Button!

I know, that “Cleanup” button, however ungrammatical, is tempting. Don’t. Just don’t. Simply close the window with the usual small, round, red button at the top left.

Ummm… Don’t Give Your Money to Just Anyone

‘Nuff said.

Don’t Enter Your Password Unless You Know Why

When you want to install software or make a change to the Mac system, you are asked for your password. Even if you never chose a password on your Mac (and you should do so), you’ll still get the dialog box asking for one. This, I think is one of the primary reasons the Mac is still the safer system. Any aspiring malware that wanted to corrupt your machine completely would have to request your password. Microsoft could make Windows much more secure by adopting this feature.

That said, some variants of this recent menace do not need to ask for your password to install themselves. They can’t get past your own user folder into the root of your system, but they can still be a pain.

The Mac message “[This thing you just downloaded] is a file downloaded from the Internet” is also a layer of protection. Windows has similar warnings. Error messages are worth reading. Don’t be afraid you won’t understand them. Apple is pretty good at speaking them plainly.

Tell Safari Not to Be So Trusting

  1. Open Safari.
  2. Click on the Safari menu by the Apple, and click Preferences…
  3. Click the General button in the toolbar.
  4. Turn off the option called ”Open ‘safe’ files after downloading.” As it says, “‘Safe’ files… include disk images and other archives,” and these can contain application installers.
  5. Close the Preferences window.

Run Software Update

If your Mac is running Snow Leopard, you’ll get Security Update 2011-003 with your next software update, which you can run manually from the Apple menu.

The Security Update is Apple’s first foray into malware-removal. It is almost entirely transparent: It updates its database in the background, learning about and blocking new annoyances on the fly. It depends on Apple to keep abreast of current threats.

Side note: If you don’t have Mac OS X 10.6 Snow Leopard, and your Mac is newer than 2006, for $29 it’s well worth it! Even with 10.7 Lion coming out this month, you’ll have to have 10.6 to have the Mac App Store from which to download 10.7. So you might as well.

Kill It If You Got It

If you do end up contracting a bug like this, you can follow these instructions from Apple to remove it.

Moving Forward

Finally, I gotta include the obligatory Mac fanboy defensive-sounding junk here at the end. In truth, malware has appeared on Macs before, especially before OS X. Also, there has been at least one virus. But for reasons mentioned above, they were never able to propagate. (I have never bought into the “security through obscurity” theory that too few Macs exist to make worthy, valuable targets. Shouldn’t 5% of all computers be infected with around 5% of all malware?)

This recent scare was a new breed. It was designed to look like Mac software. And it caught a lot of people. It didn’t do a ton of damage, though I’m sure many folks got their cards ripped off. For now, I reaffirm my belief that we don’t need anti-virus software running on the Mac. But this recent baddie is insidious, and obnoxious, and I doubt it’s the last of its kind.

J2 News: Reality & Rumor

Nothing like a good Apple keynote to stir it all back up again. Last month, Jobs and Co. unveiled their next generation software, with good, solid material for iPhone, iPad, and Mac, and even for this new-fangled internet the kids are on about all the time. And what’s all this 3G/4G stuff?

I gotta admit, until Apple made their big June presentation, this year had been ho-hum for this nerd. New iPad — yeah, cool, whatever, but wasn’t there supposed to be a whole mess of tablets, each cooler than the next? Meh. Even when they finally shipped, they failed to impress.

Then we got a faceful of geek downers: WikiLeaks persecuted, Sony’s networks disabled, and hacks and security breaches every day. Unfortunately, it’s time for me devote a whole ’nuther couple of newsletters to the darker side of the Internet. I am even gonna beg that everyone either read ’em, or otherwise educate themselves on keeping their data secure.

Party on, Steve!But I want to do the FUN STUFF FIRST!

Nothing like a good Apple keynote to stir it all back up again. Last month, Jobs and Co. unveiled their next generation software, with good, solid material for iPhone, iPad, and Mac, and even for this new-fangled internet the kids are on about all the time.

The Mobile

For the phone and tablet, we’re getting a bunch of new features in the fall. You can read about all the goodness in iOS 5, but among my favorite bits are quicker camera access, wireless syncing and backups, notifications all grown up, and instantly legible articles in Safari. Bold & italics in email, too… Hey, anyone wanna know how I just did that on my iPad?

There are some hot ’n’ heavy rumors about built-in voice control and voice-to-text transcription. These goodies, as well as turn-by-turn navigation, already distinguish Android from the Apple devices. Perhaps these boons will be bestowed upon the iFaithful this year. Perhaps typing on the iPhone will no longer suck quite so bad.

Perhaps iPhone will come with a flying rainbow gumdrop pony.

One other credible guess is that a new iPhone will hit in time for the holidays. Nerds and analysts predict a refresh of the current phone, with faster “4G” Internet.

4G hypeBy the way, in case this whole “3G/4G” thing has you muddled, you’re not alone. The phone companies have deliberately confused you. Here’s the scoop:

”G” does stand for “generation,” not of the iPhone, but of cell phones in general. It mostly refers to the internet on your phone.

  • 1G was the first consumer-affordable cell phone network. Remember the big bricks in the 80’s, with fat rubber antennae and batteries with lives shorter than a ballpark hot dog?
  • 2G was the first digital cell network. Think your first cell phone: candybar-size, with a black-and-grey screen. Made phone calls, and we thought it good. This second generation eventually featured the mobile internet. The first iPhone was advanced 2G, featuring slow, but functional, web surfing.
  • 3G is where most of us are now. Darn good internet, serving most people’s needs. The second, third, and fourth iPhones have all been 3G.
  • The term “4G” is controversial. It actually refers to a specific standard for super-fast wireless internet… that doesn’t actually exist in the real world, at least not in a commercially available form. The cell phone companies, unwilling to wait for this tech to become viable, have instead rolled out networks that are indeed faster than 3G, and called them “4G.” The nerds have moaned and groused, but they don’t got the money, honey.

Make sense? All the other major cell phone manufacturers and carriers have successful 4G [sic] products. The main beef with the current lineup is real sad battery life. I want to guess that this issue prevented Apple from releasing an iPhone in June. If they can get a faster phone, with a faster connection, and uncompromised power supply, they’ll have the competition beat once again.

Credit to Engadget’s primer on the subject.

To date, the iPhone models have been iPhone, iPhone 3G, iPhone 3G S (for “speed”), and iPhone 4. Most pundits are guessing at “iPhone 4G.”

If you own an iPhone 4, and don’t find yourself thinking, “Gosh, I wish this was faster,” then perhaps you’d want to wait ’til next year for an upgrade. Owners of older phones might look to the autumn to renew their contract and get a spankin’ new subsidized jobby. And remember, you can always ditch your old phone on sites like Gazelle for a tidy sum.

(Another prediction calls for a 4G iPad this autumn, but I bet against it.)

The Mac

lion logoThe Mac operating system is getting a big makeover, too. Mac OS X 10.7 is nicknamed Lion, and I will spare you any feline puns now. You’re welcome.

The big new features, coming to Macs in July as a download in the Mac App Store (!) are listed here. I am curious to see whether the average Mac user takes to things like full-screen apps and document grouping, but Auto Save, Versions, and Resume rank up with Time Machine and Spotlight as major moves forward: imagine never ever losing work again! Perhaps it won’t be fail-proof at first, but I like to imagine it’ll be close enough to save our collective butt consistently.

Mission ControlOn the geekier hardware side: The latest refreshes of iMacs and Pro laptops feature the new, blazing-fast Thunderbolt data port, and this is big news for the near future of computing. We want to move stuff quick between computer and backup or other storage. Conventional hard drives feel slow, and so does USB, compared to the new solid-state drives (SSD) that started appearing in the first MacBook Air in 2008. SSDs are now common, though still comparatively expensive; Thunderbolt connections will increase demand for faster storage, which will bring prices down.

What this could mean for you: getting hundreds of pictures and videos off your camera in seconds, copying high-def movies to your media jukebox in a snap, and backups happening so quickly you don’t even think about it.

Last I heard, inventory of Mac minis, MacBook Airs, and Mac Pros is dwindling, and I think we are getting ready to see at least new Mac minis with Lion Server and Thunderbolt. I have been holding out for a new media server and a new laptop. I’m saving up!

I also want to state here and now my own most ridiculous prediction: a slim rack-mountable server appliance to replace the Xserve (R.I.P. 2011). I want a solid-state drive to boot quickly, and two 500GB hard drives for data. And I want Windows guys to pee themselves when they see it.

As to when I recommend you upgrade, it’s easiest for me to hold to my recommendations for prior versions: If you really need to, OK, but if you can hold off until Apple’s goes through a couple of revisions, you’ll increase your chance of a smooth transition. Server owners, especially, should wait at least until 10.7.2 or thereabouts.

The Maybe

The real curiosity in Apple’s presentation was iCloud, an online service to succeed MobileMe, and then some. It will cost exactly nothing.

The things iCloud purports to do include:

  • sync your contacts, calendar, and other data
  • store documents for easy access on any device or computer
  • automatically backup any photos taken on the mobile devices to the internet, making them instantly available on all your other devices and computers
  • automatically sync anything you purchase in iTunes between devices.

In addition, for $25 a year, we’ll get iTunes Match, which will be a bit of magic I’ve craved for years — the ability to store music I already own so that you can play it anywhere. This will not be limited to stuff I’ve bought through iTunes. Any mp3 or AAC file I have on any computer will either be uploaded to Apple’s servers, or matched against a track already hosted by iTunes.

As I mentioned in this blog post, Apple’s history of online services has been at times spotty, ill-conceived, or poorly implemented. This time, they seem to be serious about learning from their mistakes, and their new giant data center in North Carolina speaks to a new dedication to keeping our stuff safe and accessible. ICloud sounds like a serious, considered utility aimed to solve some very real, very new problems.

That said, “cloud computing” means using all of the online services pertinent to one’s work and lifestyle. Apple mostly creates solutions for individual consumers, and just a few for businesses. Just as MobileMe never became “MobileUs,” iCloud is not intended to be “weCloud,” and the marketplace for online solutions for businesses large and small continues to grow and thrive. Besides the obvious lifestyle applications, I’m totally jazzed to see how businesses can use all this shiny new Apple tech to keep bringing in the bacon. We know we’ll have a good soundtrack while we fry it up.

In a couple of days, I’ll put out two security emails. Please stay tuned!

“Alert!!! My email account was hacked :(“

On Jun 29, 2011, at 12:40pm, a client wrote:

You may have received an invitation from me to join Deal Whale. I DID NOT send it! Please DO NOT register! It is BAD! So sorry!

Yep. It’s happening to tons of people every day, and it’s very disconcerting. If someone has your email password, they can get passwords to ALL of your other online accounts, including banking. The way to prevent it is to use a Good, Strong Password on all your online accounts.

A Good, Strong Password contains:

  • at least 10 characters of both letters and numbers, + at least 1 capital letter, preferably in the middle
  • at least one non-alphanumeric character, preferably in the middle
  • does not contain a recognizable name or word.

Please change your password on email and any other important online accounts. Another good thing to know about is Google’s “Two-Step Verification” method. It works like this: When you sign into a new computer — or every 30 days on your usual computers — besides accepting your password, Google sends you a text message with a code that you have to enter on the web site to continue.

I just did this myself, and I’m impressed by how well thought-out it is. It might be a bit more than most people want to truck with, but the reality is that we are all gonna be stuck using more serious methods of protecting ourselves online. If you want to know more, give me a call.

I’m going to post a longer thing about hacking and passwords and Mac security, but I want to get this out there.

Posted via email from J2 Tech Blog

Just a bit more rationale for choosing cloud services

I just composed this email to a client, and thought it would be a useful posting — good for a quick pasting into future proposals.

Benefits of online services

In brief, working online, or “in the cloud,” simply means using an application on the Internet using a web browser, as opposed to one that resides on your computer. 

I’ve looked for a really good video to explain “What is the cloud?” in simple terms. This one from salesforce.com  is good (ignore the loud-ish music and sales-y tone). And here’s one by Rackspace’s Lew Moorman. Both come from a business perpective, but it is easy to translate into a non-profit context. Also, here’s a blog post about nonprofits and “cloud computing.”

A quick sketch of recent history: Within the last four years, the internet has become a proliferate garden of services, with readymade options for collaboration and communication. The last two years, especially, have brought affordable and powerful features to organizations, saving tons of time and money while allowing workflows that simply weren’t possible before. Most obvious, as Google Apps users already know, working on the web allows any user to do their work from any computer or mobile device, anywhere in the world.

Prior to these innovations, organizations frequently turned to database developers to create proprietary, bespoke solutions. These were, of a nature, expensive, hard to manage and upgrade, and difficult to use offsite. Even worse, because they were created by an individual or a small agency, getting support for or adding new features to the software could be frustrating and costly, or downright impossible. 

Online software is typically designed more generally, to be used by people in many different industries. We shouldn’t assume this means it’s less powerful. In fact, because it has lots of users, it has give all those people a lot of reason to come back. (With conventional software, or custom database, the developer already has your money, and you’re only paying them once. The next time they actually have to impress you is when they have a new version out, and you’re going to pray it is better than the last version, while you fork over your dough once again.) So cloud applications are designed to be plain but potent. 

I suppose my favorite bonus of online software is that I don’t have to install or update anything on my computer, and I don’t have to wait for entirely new versions to get new features; they just show up!

Here are a couple of examples of cloud applications. I listed these because they were pertinent to a particular client, but also because I think they are good examples of cloud apps. Also, it’s worth mentioning again that Google Apps Marketplace is my go-to directory for such services. 

Insightly.com is a tool for Customer Relationship Management, or CRM. Other popular CRM apps are ACT! and Salesforce. They are targeted at salespeople, but helpful to anyone needing a shared database of contacts and projects. Insightly offers tagging of contacts, Google Docs, and email messages; linking contacts by relationship, organization, job titles, and miscellaneous associations; and project and task management. It also integrates with Google Apps to simplify user management (i.e. one place to add users and change passwords). There are other similar tools out there, but I’ve been satisfied with Insightly’s mojo. 

Oh, yes — Insghtly is FREE. 

Mailchimp.com is a flexible and friendly bulk mailing service. It has many features that I appreciate, but my favorites are: using a custom web page to build a newsletter, so it looks how you like it; demographic information on subscribers, based on public information available via social networks and the like; clever techniques for knowing who opened your email and when; and methods to prevent your newsletters from being tagged as spam. 

I also find Mailchimp’s pricing to be more reasonable than others’.

Posted via email from J2 Tech Blog

“Google Apps account infrastructure transition complete”

Google_apps

Subject: Google Apps account infrastructure transition complete

Dear Google Apps administrator,

We recently transitioned your organization to the new infrastructure for Google Apps accounts, a change that makes over 60 additional Google applications like Google Places, Google Reader, Picasa Web Albums and AdWords accessible with Google Apps accounts.

What does this email mean?

First of all, if you’re a Google Apps user, and you received the message (continued below), you likely won’t notice anything different in your online experience. Google made “the Transition” [capital mine] for you automatically, and it should be totally transparent to you. They started this upgrade to Apps about a year ago, making it system-wide in the fall, and they’re finalizing it now.

The substance of the Transition is that you can now log into any of Google’s 60+ services — YouTube, Maps, Reader, Picasa, Latitude — with your Google Apps ID (e.g. you@yourdomain.com). Log into one service, and you’re connected to all of them. It unifies the experience, and your access to all the various cloud resources. It also makes sharing and collaborating between users within your organization (all-y’all@yourdomain.com) somewhat easier. 

In Maps and Latitude, when I go to share, my domain users didn’t pop up as they do in Calendar or Docs. So, while I’ll still have to type in specific email addresses to collaborate with, my users will have a space on Google in which to keep content related to my business, separate and apart from their own personal Gmail material.

In larger terms, it’s pretty cool that Google has put this amount of work toward maturing an increasingly popular service, given that many businesses are still using the free version. The recent upgrade is a broad stroke, and one that puts Apps waaay out in front of any other “cloud” service. Adding to its versatility is the Google Apps Marketplace, where you can find third-party services to add to your Apps suite, giving your users access with the same ID, and you a single place to manage user accounts for all your cloud apps.

Contrast this with Apple’s long and sordid history of cloud initiatives. I am, in fact, hopeful and optimistic about iTunes Match, and the photo-syncing facet of iCloud. Credit should certainly be handed to Apple for creating full-featured, if anemic, online subscription services long before “cloud” became tech parlance. But as the Ars Technica article relates, Apple never quite nailed performance or, in the case of MobileMe, botched the whole job and soured the world against their service. 

Even after they got their act together with MobileMe, they never took it to the next level of functionality or, God help us, speed. MobileMe never became a collaborative MobileUs. I don’t anticipate iCloud offering a whole lot more functionality than they’ve already announced. Apple sells to indiviuals not to businesses. Dropbox, for example, shouldn’t start packing up their toys to go home. Apple, of a nature, aren’t going to run a service as open and flexible as Dropbox.

Apple’s shiny new data center ain’t for nuthin’, however, and I want to hope that all that storage has to be for our personal media collections, going beyond music to movies and other video. It’s a fair bet that iCloud will beat the music clouds recently announced by Google and Amazon, unless the other guys make your media available on all mobile devices, including iOS. 

Vive la Transition!

Continue forwarded message:


To determine which of these additional applications your users should be able to access, click “Organizations & users”, then “Services” from your Control Panel. Your Control Panel can be accessed at https://www.google.com/a/cpanel/yourdomain.com

Note: This email confirms that your transition is complete! No further action is required on your part, and your users will see a notification about this change the first time they sign in after the update. To learn more about how this change may impact your users, visit our Help Center article.

If you have additional questions about this transition, we encourage you to explore our Help Center documentation for administrators and for end-users.

Sincerely, 
The Google Apps Team

Posted via email from J2 Tech Blog

Solid State Drives – quick summary

So, here’s the scoop on SSD: The drives are much faster — speeding up everything from boot-up to opening apps and docs — much more stable and less fragile, and consume much less battery… and they’re much more expensive per gigabyte. In short, if you don’t need as much data living on your computer, a solid-state drive is awesome. If you need more space, 500GB in a conventional drive is the way to go. You can always upgrade later as the prices drop, and they will.

Posted via email from J2 Tech Blog

The randomest things

This is a total Gloat Moment: A client called this week, saying her [shudder] Windows XP machine was restarting itself moments after it had been switched on. I suggested a Safe Boot, but then she said the behavior had changed; she could start up, but before sue could enter her password, it told her the password was incorrect. I took a shot. “Could you grab a different keyboard from another computer in the office?”

“That’s not it.” “Do me a favor and try it.” Victory! Reminded me of an early gig I had, when a Mac was freezing up. The keyboard’s wire was totally exposed and shorting out. And one time, a MacBook Pro I owned wouldn’t stay asleep; I would find it in my bag completely hot and battery-depleted. Turned out an ExpressCard card reader I had was screwing it up. Hardware is a fragile thing. Don’t go reinstalling ’til you’ve checked out the peripherals!

Posted via email from J2 Tech Blog

Backing Up Data on a Remote ‘Cloud’ Computer – NYTimes.com

http://www.nytimes.com/2011/03/03/technology/personaltech/03basics.html?pagew…

A decent write-up of the Internet-based backups currently on the market. I have worked with Carbonite, Mozy, & JungleDisk. San Antonio company Rackspace has purchased the last, and partially rebranded it Cloud Drive; the Times article does not mention that Jungle Disk will also let you backup to the Rackspace Cloud, at somewhat lower rates. The software is still called Jungle Disk, which confuses folks who already have a hard time grasping where there digital stuff is going.

I have finally landed on CrashPlan as my best recommendation. They offer a great family plan that lets you backup anywhere from 2 to 10 computers in your household to the cloud for as little as $6/month (if you pre-pay 2 years’ worth), and for free you can backup one of your computers to another configured with CrashPlan, even across the Internet. Their software is the most transparent and most versatile, without being too complex, and it makes file retrieval fairly straightforward.

Posted via email from J2 Tech Blog