J2 News: Hell Is for Hackers, or Shields Up!

Hackers posterI hope y’all won’t mind if I say that I consider information in this and my next newsletter really important. It doesn’t matter where you learn how to protect yourself from hackers, but I hope you do take a few minutes to do so.

Because this is it. This is the year your Mac might get hacked. I’ve promised over the years that I would tell you when it happened, and now I’m telling you: It can happen, and unless you’re careful, it will happen to you.

Oh, hey, while I’m being all Mr. Sunshine, guess what? Your email password is gonna get hacked, too.

Damn.

But that’s not to say you can’t protect yourself. I’ll deal with securing your online identity in another email. Right now, let’s talk Mac.

Malware has come to the Mac. It has appeared with several names — MacDefender, MacGuard, MacProtector, MacSecurity — and it looks like this:

MacDefender malware fake alert screen

It enters your life as a browser pop-up window, so far mostly frequently on pages resulting from Google Image searches. Then the malware gets you two ways:

  1. By warning you that your Mac computer is infected, it entices you to buy the advertised software, which doesn’t exist and is only a decoy to sucker you into divulging your credit card.
  2. Meanwhile, it installs a background application that shows you material of questionable taste to make you think your computer is infected, which hey, now it is!

It does not do some of the other horrors perpetrated by its more skeevy cousins, such as hijacking your mail program to spam your contacts, or reporting all your keystrokes back to its masters.

Golly, isn’t humanity awesome? All this because we wanted to see other people’s cats playing piano.

I’m not going to go into the differences between viruses, trojans, and other malwares. But since I just had to look it up, I’ll share that this nastiness is not a “virus,” in that does not replicate itself. Call it a hybrid, scareware with a trojan horse back. A pretend threat that relies on human nature and user action.

Speaking of user action, stopping this stuff is, at the moment, still really easy, using the same basic best practices all computer users should follow. Windows users have had lots of time to learn to ignore such nonsense. Now the Mac community gets to learn the stop-drop-‘n’-roll and the duck-‘n’-cover. Shall we?

Don’t Click the @%#$! Button!

I know, that “Cleanup” button, however ungrammatical, is tempting. Don’t. Just don’t. Simply close the window with the usual small, round, red button at the top left.

Ummm… Don’t Give Your Money to Just Anyone

‘Nuff said.

Don’t Enter Your Password Unless You Know Why

When you want to install software or make a change to the Mac system, you are asked for your password. Even if you never chose a password on your Mac (and you should do so), you’ll still get the dialog box asking for one. This, I think is one of the primary reasons the Mac is still the safer system. Any aspiring malware that wanted to corrupt your machine completely would have to request your password. Microsoft could make Windows much more secure by adopting this feature.

That said, some variants of this recent menace do not need to ask for your password to install themselves. They can’t get past your own user folder into the root of your system, but they can still be a pain.

The Mac message “[This thing you just downloaded] is a file downloaded from the Internet” is also a layer of protection. Windows has similar warnings. Error messages are worth reading. Don’t be afraid you won’t understand them. Apple is pretty good at speaking them plainly.

Tell Safari Not to Be So Trusting

  1. Open Safari.
  2. Click on the Safari menu by the Apple, and click Preferences…
  3. Click the General button in the toolbar.
  4. Turn off the option called ”Open ‘safe’ files after downloading.” As it says, “‘Safe’ files… include disk images and other archives,” and these can contain application installers.
  5. Close the Preferences window.

Run Software Update

If your Mac is running Snow Leopard, you’ll get Security Update 2011-003 with your next software update, which you can run manually from the Apple menu.

The Security Update is Apple’s first foray into malware-removal. It is almost entirely transparent: It updates its database in the background, learning about and blocking new annoyances on the fly. It depends on Apple to keep abreast of current threats.

Side note: If you don’t have Mac OS X 10.6 Snow Leopard, and your Mac is newer than 2006, for $29 it’s well worth it! Even with 10.7 Lion coming out this month, you’ll have to have 10.6 to have the Mac App Store from which to download 10.7. So you might as well.

Kill It If You Got It

If you do end up contracting a bug like this, you can follow these instructions from Apple to remove it.

Moving Forward

Finally, I gotta include the obligatory Mac fanboy defensive-sounding junk here at the end. In truth, malware has appeared on Macs before, especially before OS X. Also, there has been at least one virus. But for reasons mentioned above, they were never able to propagate. (I have never bought into the “security through obscurity” theory that too few Macs exist to make worthy, valuable targets. Shouldn’t 5% of all computers be infected with around 5% of all malware?)

This recent scare was a new breed. It was designed to look like Mac software. And it caught a lot of people. It didn’t do a ton of damage, though I’m sure many folks got their cards ripped off. For now, I reaffirm my belief that we don’t need anti-virus software running on the Mac. But this recent baddie is insidious, and obnoxious, and I doubt it’s the last of its kind.

J2 News: Reality & Rumor

Nothing like a good Apple keynote to stir it all back up again. Last month, Jobs and Co. unveiled their next generation software, with good, solid material for iPhone, iPad, and Mac, and even for this new-fangled internet the kids are on about all the time. And what’s all this 3G/4G stuff?

I gotta admit, until Apple made their big June presentation, this year had been ho-hum for this nerd. New iPad — yeah, cool, whatever, but wasn’t there supposed to be a whole mess of tablets, each cooler than the next? Meh. Even when they finally shipped, they failed to impress.

Then we got a faceful of geek downers: WikiLeaks persecuted, Sony’s networks disabled, and hacks and security breaches every day. Unfortunately, it’s time for me devote a whole ’nuther couple of newsletters to the darker side of the Internet. I am even gonna beg that everyone either read ’em, or otherwise educate themselves on keeping their data secure.

Party on, Steve!But I want to do the FUN STUFF FIRST!

Nothing like a good Apple keynote to stir it all back up again. Last month, Jobs and Co. unveiled their next generation software, with good, solid material for iPhone, iPad, and Mac, and even for this new-fangled internet the kids are on about all the time.

The Mobile

For the phone and tablet, we’re getting a bunch of new features in the fall. You can read about all the goodness in iOS 5, but among my favorite bits are quicker camera access, wireless syncing and backups, notifications all grown up, and instantly legible articles in Safari. Bold & italics in email, too… Hey, anyone wanna know how I just did that on my iPad?

There are some hot ’n’ heavy rumors about built-in voice control and voice-to-text transcription. These goodies, as well as turn-by-turn navigation, already distinguish Android from the Apple devices. Perhaps these boons will be bestowed upon the iFaithful this year. Perhaps typing on the iPhone will no longer suck quite so bad.

Perhaps iPhone will come with a flying rainbow gumdrop pony.

One other credible guess is that a new iPhone will hit in time for the holidays. Nerds and analysts predict a refresh of the current phone, with faster “4G” Internet.

4G hypeBy the way, in case this whole “3G/4G” thing has you muddled, you’re not alone. The phone companies have deliberately confused you. Here’s the scoop:

”G” does stand for “generation,” not of the iPhone, but of cell phones in general. It mostly refers to the internet on your phone.

  • 1G was the first consumer-affordable cell phone network. Remember the big bricks in the 80’s, with fat rubber antennae and batteries with lives shorter than a ballpark hot dog?
  • 2G was the first digital cell network. Think your first cell phone: candybar-size, with a black-and-grey screen. Made phone calls, and we thought it good. This second generation eventually featured the mobile internet. The first iPhone was advanced 2G, featuring slow, but functional, web surfing.
  • 3G is where most of us are now. Darn good internet, serving most people’s needs. The second, third, and fourth iPhones have all been 3G.
  • The term “4G” is controversial. It actually refers to a specific standard for super-fast wireless internet… that doesn’t actually exist in the real world, at least not in a commercially available form. The cell phone companies, unwilling to wait for this tech to become viable, have instead rolled out networks that are indeed faster than 3G, and called them “4G.” The nerds have moaned and groused, but they don’t got the money, honey.

Make sense? All the other major cell phone manufacturers and carriers have successful 4G [sic] products. The main beef with the current lineup is real sad battery life. I want to guess that this issue prevented Apple from releasing an iPhone in June. If they can get a faster phone, with a faster connection, and uncompromised power supply, they’ll have the competition beat once again.

Credit to Engadget’s primer on the subject.

To date, the iPhone models have been iPhone, iPhone 3G, iPhone 3G S (for “speed”), and iPhone 4. Most pundits are guessing at “iPhone 4G.”

If you own an iPhone 4, and don’t find yourself thinking, “Gosh, I wish this was faster,” then perhaps you’d want to wait ’til next year for an upgrade. Owners of older phones might look to the autumn to renew their contract and get a spankin’ new subsidized jobby. And remember, you can always ditch your old phone on sites like Gazelle for a tidy sum.

(Another prediction calls for a 4G iPad this autumn, but I bet against it.)

The Mac

lion logoThe Mac operating system is getting a big makeover, too. Mac OS X 10.7 is nicknamed Lion, and I will spare you any feline puns now. You’re welcome.

The big new features, coming to Macs in July as a download in the Mac App Store (!) are listed here. I am curious to see whether the average Mac user takes to things like full-screen apps and document grouping, but Auto Save, Versions, and Resume rank up with Time Machine and Spotlight as major moves forward: imagine never ever losing work again! Perhaps it won’t be fail-proof at first, but I like to imagine it’ll be close enough to save our collective butt consistently.

Mission ControlOn the geekier hardware side: The latest refreshes of iMacs and Pro laptops feature the new, blazing-fast Thunderbolt data port, and this is big news for the near future of computing. We want to move stuff quick between computer and backup or other storage. Conventional hard drives feel slow, and so does USB, compared to the new solid-state drives (SSD) that started appearing in the first MacBook Air in 2008. SSDs are now common, though still comparatively expensive; Thunderbolt connections will increase demand for faster storage, which will bring prices down.

What this could mean for you: getting hundreds of pictures and videos off your camera in seconds, copying high-def movies to your media jukebox in a snap, and backups happening so quickly you don’t even think about it.

Last I heard, inventory of Mac minis, MacBook Airs, and Mac Pros is dwindling, and I think we are getting ready to see at least new Mac minis with Lion Server and Thunderbolt. I have been holding out for a new media server and a new laptop. I’m saving up!

I also want to state here and now my own most ridiculous prediction: a slim rack-mountable server appliance to replace the Xserve (R.I.P. 2011). I want a solid-state drive to boot quickly, and two 500GB hard drives for data. And I want Windows guys to pee themselves when they see it.

As to when I recommend you upgrade, it’s easiest for me to hold to my recommendations for prior versions: If you really need to, OK, but if you can hold off until Apple’s goes through a couple of revisions, you’ll increase your chance of a smooth transition. Server owners, especially, should wait at least until 10.7.2 or thereabouts.

The Maybe

The real curiosity in Apple’s presentation was iCloud, an online service to succeed MobileMe, and then some. It will cost exactly nothing.

The things iCloud purports to do include:

  • sync your contacts, calendar, and other data
  • store documents for easy access on any device or computer
  • automatically backup any photos taken on the mobile devices to the internet, making them instantly available on all your other devices and computers
  • automatically sync anything you purchase in iTunes between devices.

In addition, for $25 a year, we’ll get iTunes Match, which will be a bit of magic I’ve craved for years — the ability to store music I already own so that you can play it anywhere. This will not be limited to stuff I’ve bought through iTunes. Any mp3 or AAC file I have on any computer will either be uploaded to Apple’s servers, or matched against a track already hosted by iTunes.

As I mentioned in this blog post, Apple’s history of online services has been at times spotty, ill-conceived, or poorly implemented. This time, they seem to be serious about learning from their mistakes, and their new giant data center in North Carolina speaks to a new dedication to keeping our stuff safe and accessible. ICloud sounds like a serious, considered utility aimed to solve some very real, very new problems.

That said, “cloud computing” means using all of the online services pertinent to one’s work and lifestyle. Apple mostly creates solutions for individual consumers, and just a few for businesses. Just as MobileMe never became “MobileUs,” iCloud is not intended to be “weCloud,” and the marketplace for online solutions for businesses large and small continues to grow and thrive. Besides the obvious lifestyle applications, I’m totally jazzed to see how businesses can use all this shiny new Apple tech to keep bringing in the bacon. We know we’ll have a good soundtrack while we fry it up.

In a couple of days, I’ll put out two security emails. Please stay tuned!

J2 News: Save on Support!

NEW SAVINGS

J2 the Whole Year Through – Annual Memberships!

Many of you have expressed an interest in a regular, monthly checkup. You want to make sure backups are happening and everything is healthy, and you want to hear about the latest ways I’ve found to make the digital life easier. So here’s the plan:

30 Minute Plan:Each month, you get a half-hour of phone consultation with me, and a 40% discount on the next hour of J2 service, whether it’s in person, by remote, or over the phone.

60 Minute Plan:Each month, you get an hour of phone consultation with me, and a 40% discount on the next hour of J2 service, whether it’s in person, by remote, or over the phone.

Each of these subscriptions will net you a 40% savings on our initial service each month! And you can upgrade from 30 to 60 anytime.

 
Homes and Non-Profs
Businesses
30 Minute Plan
$360/year
$450/year
60 Minute Plan
$680/year
$870/year

I am really excited about this program, and about keeping in touch with you every month.

Call me today to sign up!

NEW BUSINESS

Bet you know someone who could use some Chicken Soup for their Macs! Tell a friend you know about us, and get an instant $20 for each household or non-profit you refer, and $30 for each business. Make sure our new client mentions your name!

To keep my business growing and evolving to suit your needs, I’d love to get your feedback. You know, how we doin’? You can help me a lot by writing a review either at our Yelp page or our Google Maps profile.

(Psst! Hey, business owners: Make sure your Google listing is accurate! Do a Google search for your business, then click on the link to the map, which should take you to the profile page. At the top of that, click “Business Owner” and follow the instructions to verify your ownership. Once done, you’ll be able to post pictures, hours, and other information.)

NEW FACES

Many of you have met my new cohort, the excellent Mr. Drew Moynihan. Drew has extensive background in tons of computing environments, but more importantly, he has infinite patience and a deep-seated need to see things done right — the qualities I most want for our clients. I’m grateful for the insight and experience Drew brings to my team.

As always, J2 is my business, and your satisfaction is my goal, and my responsibility. Please call or text me directly at 210.367.3420 for any consultation, and the best line for scheduling is still 210.787.2709 or schedule@j2mac.com.

Thanks so much for reading, y’all. I’ll look forward to hearing from you soon!

Your man on the Mac,

Jonathan

Posted via email from J2 Tech Blog

How do I work everywhere?

APC wrote:

I do some word processing on a laptop at home, and then need to do work on some of the same documents on my computer at work. So far, this has led to a jumble of back-and-forth emails and disorganized files. What’s the solution?

My favorite word of the year: Dropbox! Go to Dropbox.com, download the software on both computers. Create an account from one of the computers, and then sign into that same account on the other computer. Anything you put in the folder called Dropbox that’s now in your home folder on your Mac (or in My Documents on a PC), will appear in your Dropbox on alllllll your other computers — and iPhones, and iPads, or Android phones, and pretty much anything that can see m.dropbox.com

For what it’s worth, there are other services like Dropbox out there, including but not limited to SugarSync and Box.net, but through sheer simplicity and elegance, Dropbox has so far garnered most of the love. The iPad app is off. The. Hook.

Thanks for inspiring a blog post!

Posted via email from J2 Tech Blog

Grabbing DVD and Flash video

RT wrote:

“We would like to integrate more forms of media (DVD, Youtube etc.) into our keynote presentations.”

Out of curiosity, have you yet familiarized yourself with tools such as Handbrake and the various YouTube video downloaders?

http://handbrake.fr/

TubeTV is an example of a downloader. Of course I recommend to starr with freeware:
http://www.chimoosoft.com/products/tubetv/

Haven’t tested this one, but it’s the basis of apps like that:
http://www.macosxhints.com/article.php?story=20070420014456930

Posted via email from J2 Tech Blog

Do I need to maintain my Mac?

What do you think about “Clean My Mac” from http://www.macpaw.com/?

It seems like an impressive app that could do a little too much in the wrong hands. I’m on a laptop and could use a little cleaning up and like the idea of dumping excessive language files and PPC binaries. Would love to hear your thoughts.

In answering, I’m going first to name, but not spend time defining, the various tasks involved in maintaining Mac OS X. Then I’ll discuss the software that I use to perform those tasks.

Oh yeah: PLEASE PLEASE PLEASE backup your entire hard drive before doing any of this. Heck, even before you read this article.

Maintenance Tasks

Before anything else, it’s important to know that, since Panther and even more since Tiger, Mac OS X does most of its essential maintenance in the background. It runs the daily, weekly, and monthly Unix maintenance scripts on a more fluid schedule, remembering to do them even if your Mac was asleep when they were officially scheduled. Also, ye olde venerable “disk defragmentation,” familiar to many 90’s-era Mac and PC users, is somewhat automated but mostly much less necessary, for reasons Apple spells out in this kBase doc.

One task that used to be more commonly recommended to fix lots of issues with OS X is “Repairing Disk Permissions.” I used to use Disk Utility to run this when someone said their Mac was running slow (and they had clearly adequate RAM and processor), but because developers have had time to become savvy about OS X’s file-permissions scheme, the task is less likely to do or fix anything. Still, I usually turn it on as an option when I run the software that I’ll describe below.

Also in Disk Utility one will find “Repair Disk,” which since Tiger can be run while a machine is booted — all other activities are halted — to tell you if the volume data on your startup disk is screwed up.

Finally, a step that still seems relevant to keeping a Mac running smoothly is deleting cache files, specifically the Font, Kernel, and Application Caches. I have found lots of miscellaneous, weird problems — from apps crashing to fonts not rendering — resolved by a cache zapping. Also, since the dawn of the World Wide Web, web browsers have occasionally needed their caches cleaned. Safari features Empty Cache as a menu item in its “application menu,” i.e. the menu to the immediate right of the Apple, which in Safari is called “Safari.”

Cleanup Tasks

This is a more nebulous topic, since different people need different things on their hard drives. Also, as drive capacity has increased, now to way more than most of our clients need, many drives wear out with plenty of unused space. But of course, the idea of removing unneeded 0s and 1s from your storage is always appealing. It’s gratifying to let slough away PPC binaries, the OS 9 System Folder, Previous Systems, obviated applications, additional language support and fonts, yadda yadda yadda.

Maintenance and Cleanup Apps

Several programs have appeared over the years to automate these maintenance tasks and more. The crucial thing to know about these applications is that they are only graphical interfaces (GUIs) to the very simple Unix commands that make the tasks happen. I learned back in 10.1 to type:

sudo periodic daily weekly monthly
diskutil repairPermissions

(note the capital “P”), and

fsck -yf

(that last from single-user mode, accessed by booting while holding down Command-S).

Those commands accomplish much of the aforementioned tasks, and do it without installing, much less buying, anything. The apps save one from having to remember this stuff, but as the tasks are rarely required, paying $15 for an app seems kind of weird. That said, many apps will let you run a full-featured trial.

(An aside: I wonder if some Mac developers could benefit from the iPhone App Store model and start looking at $1-$3 tags for certain smaller desktop apps; would sales go up?)

A search for “maintenance” at MacUpdate.com yields the most established titles. Of these, I actively used Cocktail for a while, but since the free Maintenance and Onyx from Titanium Software came about, I have seen no reason to use any other tools. Maintenance is the simplest thing going: one window with a few checkboxes; turn on the ones you want and hit go. Onyx takes the hood off a lot of system services and features, and lets you run the same tasks as Maintenance to boot. They will both wisely ask to run “Verify Disk” before they do anything else. That takes a few minutes, but it’s well spent.

This is a good point to mention that, if Disk Utility’s Verify or Repair functions find something that they cannot fix, you will need to pick up an application such as Disk Warrior or TechTool Pro. These are each pricey but rock solid, and they repair the dramatic damage or corruption of your volume information that can cause data loss.

To bring your Mac to a space- and performance-saving English-only state, I’ve always liked Monolingual. A MacOSXHints user posted an Automator script for 10.4 that strips the languages and also PowerPC code from applications, but I want to examine it before I use it in 10.6. Here’s another, also older, article and another app for removing PPC from Universal Binaries.

Regarding CleanMyMac specifically, I haven’t used it, and with a 200MB cleanup limit on the trial, I have little need to put $15 toward that. (I’m not knocking the developer’s price, just… well, see above.) Monolingual should do the language diet for you, and to maintain stability, I would greatly encourage you to download Intel-only versions of your apps. Remember, too, that Snow Leopard is itself Intel-only, so the Apple apps are not Universal.

You will backup before running these apps, right?

Posted via email from J2 Tech Blog

New Mac, need more wireless, how about a mini media server?, and ready for Google Apps!

• I’m replacing my 2006 MBP with a shiny new one which will arrive this week – a fully loaded 15”.

Woohoo!

• What’s the best migration approach?

Your new Mac will ask if you have an old Mac, and instruct you through booting the old one to “Target Disk Mode,” and connecting the Macs via FireWire. Then you hit “Go,” and ALLLLL your stuff — user accounts and home folders, applications, support files, network configurations — will get brought over to the new machine, which will finish booting and reveal itself to be just like your old one.

• I use SuperDuper to back up to local disks at home and at the office.

I love SuperDuper, and really like to use it in conjunction with Time Machine. They can coexist on the same backup drive, even if you set SuperDuper to “SmartUpdate.”

• Shared drive for the family network – mainly as a music server – just hang a drive off the Airport extreme?

The main thing to consider about an AirDisk (disk attached to an Airport, or the built-in hard drive of a Time Capsule) is that there’s no easy way to run daily, incremental backups from the AirDisk to another storage device. So the AirDisk is really best (read: solely) used as a backup itself. For home media server, one of my top three most favorite projects currently — which, incidentally, also include setting up a Mac mini with OS X Server in a business, and hooking a business or household together with Google Apps — is putting a beautiful little Mac mini with Server in the central entertainment system of a household, plugging it into a big flat-screen with HDMI, and making it the kickass, full-throttled media jukebox for the whole family.

Plus, the mini becomes central file and backup storage for every Mac on the property. Time Machine from Mac to Server is so very sweet.

Important to say at this point that there are some great, small PCs coming out with Windows Media Center (ewwwwwww!) or, better, Linux. They can run a media front-end such as Boxee that is pretty easy to operate with a simple remote. But without question, even in spite of its high price tag, the Mac — running Boxee and Plex and Hulu Desktop and maybe an EyeTV One — is currently the best platform for the job.

• My colleagues and I are ready to transition away from an in-house Microsoft environment – we have an Exchange server for 4 people – to Gmail, cloud storage, etc.

I am, as I say above, fully ready to help any business of any size move to Google Apps. It, and services closely related, are the best thing that has happened to the internet since the Web. And we are very able to do work in Austin, and lots can be done remotely.

• Upgrade the home network – right now running one Airport extreme which is not sufficient to cover the house – at some point I may need a wiring guy to enable broader wireless coverage.

Certainly ethernet cable is always the most reliable mode of networking. Everyone with a home, however, should know about PowerLine adapters: run network through your home electrical system. Sometimes cheaper per drop, depending on the house, but always more convenient than hiring a cabling contractor, especially if you only need, say, one or two more drops to attach to Airport Expresses, which are great for extending an Airport network.

Posted via email from J2 Tech Blog

And I thought “Quark 7” was a good punchline

Wow. Just when the tech world is debating whether Flash is going to remain a viable and widespread platform on the internet, Quark announces massive, even "Magic!" support for Flash design and development. 

OK, OK – I am glad that someone continues to create competition for InDesign, but … really?

———- Forwarded message ———-
From: Quark <cservice@quark.com>
Date: Tue, Apr 13, 2010 at 3:58 AM
Subject: Perform Magic with Flash in QuarkXPress 8
To: info@j2mac.com

Perform Magic with Flash in QuarkXPress 8
Purchase QuarkXPress 8 today and access €500+
worth of Exclusive Flash Resources for FREE
A Magical Offer
Buy or Upgrade QuarkXPress 8 NOW and you’ll get the only professional page layout software to produce integrated print, web and Flash design. PLUS you’ll gain access to Flash resources and assets worth over €500
Amazing Flash Resources
Choose from hundreds of fully editable QuarkXPress 8 Flash assets to help build your own, customised projects. Download web templates, animations, media players and much more!
Learn Magic

Posted via email from J2 Tech Blog

Our Current Methods

Attached: Our Current Methods
Message from info@j2mac.com:

http://bit.ly/j2currentmethods I am inspired to create a doc that has all of our current methodologies. I'm going to update it from time to time, and rely on Google Docs to keep revisions.

Google Docs makes it easy to create, store and share online documents, spreadsheets and presentations.

Google Docs logo

The Usual Scenario

Client buys a new Mac

Typical Purchase

Single CPU for home or small biz. Client should walk out of the Apple Store with at least:

  • Mac

I think everyone should have a laptop as their main computer, buy maybe they really want an iMac.

  • AppleCare

Maaaybe someone wants to buy at Best Buy and get their extra coverage, but I want every Mac to have AppleCare. Businesses can negotiate for custom AppleCare quotes.

  • External hard drive
    (See the section on Backups for current software selections.)

This can be a 1TB or 2TB Time Capsule, but if they already have a wireless router, then an external drive with FireWire is essential. In San Antonio, the 3 brands that both are available and don’t suck completely are LaCie and G-Tech (Apple Store) and Seagate (Best Buy). 

The number of LaCie d2 Quadra drives we have unpacked and installed has probably entered 3 digits: FireWire 800 is now standard on every Mac except the MacBook, and the extra option of eSATA rocks. Until recently, we spec’ed the 500GB model, but since the 1TB unit is $154 on Amazon, that size has entered the sweet spot of price-per-gigabyte.

 

Email

  • Consumers

If a client uses an email address given them by their ISP, we immediately start pushing them to sign up for a Gmail address. If they don’t want to do it, fine, but it’s easy to assure them that the process, described below, is quite easy and painless.

So, obviously you sign ’em up http://gmail.com. Then we turn on forwarding in the ISP’s webmail, and the vacation responder as well, to say, “Thanks for writing me. Please know that, from now on, you can find me at yaddayadda@gmail.com.” Also, in Gmail settings, we configure a filter that “labels” any mail sent to the old address as, for example, “satx.rr.com” or “sbcglobal” or whatever.

Other Gmail settings to tweak are: keyboard shortcuts ON, IMAP enabled, and HTTPS/SSL enforced.

Obviously, we are usually going to configure Apple’s Mail.app. See this hint for a good tweaking of Google’s recommended config for Mail (I am going to comment on that hint with a couple of amendments that I have found useful). But I want people to get familiar with the Google webmail interface. Show them filters and labels. Consider showing them Docs, Calendar, and Buzz, and even Wave if they’re a bit nerdy.

  • Businesses

Business clients are always asked who their email host is, if any. 

New Mac setup

  • Run Software Update.
  • Next, System Preferences:

    1. Desktop & Screen Saver: Turn off “Translucent menu bar,” and demo RSS screensaver.
    2. Security: Turn on the Firewall and enable Stealth Mode. Consider “Require password to wake from sleep.”
    3. Keyboard: Turn on “All controls” for a tab-able interface.
    4. Trackpad: Turn on “Tap to click.”
    5. Sharing: Anonymize computer name. Consider File and Screen Sharing for desktops, but turn off every service on laptops.
    6. Accounts: Configure second admin account called “Administrator,” with the same password as the primary user. On laptops, turn off “Automatic login.” On any Mac, turn on “Allow guests to log in,” and turn off “Allow guests to connect to shared folders.” Consider additional user accounts and fast user switching.
    7. Date & Time: Make sure network time service is enabled.
    8. Time Machine: (See section on Backups.)
  • Next, install freeware: See this blog post for Things I Download on Every Mac. Direct links are included.
  • Safari: Turn on Autofill for “User names and passwords,” and “When a new tab or window opens, make it active.” Set new windows and new tabs to open to “Empty Page.”
  • Mail.app: Bold unread messages. See above for configuring Mail for Gmail.

Backups
  • On-site
1 Partition on external hard drive. SuperDuper backup will live side-by-side with Time Machine.
Time Machine
SuperDuper (Carbon Copy Cloner is great, but just not as clean, and not anywhere near as FAST as SuperDuper. Also, CCC can’t co-exist with Time Machine backing up to the same partition.)
  • Off-site
MobileMe Backup is fine for basics. If they don’t have MobileMe, consider MozyHome (free) or Carbonite ($5/month and unlimited, use coupon code TWiT.)

Posted via email from J2 Tech Blog

iPad … ?

LG wrote:
So, about the iPad.

Can’t wait!
Can you back up the data, same as with a lap top?

Most of the data on my iPhone is synced either over the internet (email, contacts & calendar, notes, passwords, clipboards, bookmarks) or over a cable with my Mac’s iTunes and photo management app (music, photo, movies, voice memos). Beside that material, iTunes backs up all my phone service settings and app data whenever I plug in the cable. So I just need to make sure my Mac is backed up.
What are the biggest cons?

Right now, this is mostly anybody’s guess. I could list the major gripes of Apple’s not including Flash support, which I have resolved not to miss, or a bloody camera, which decision Apple can roll up and choke on.
Cost?

Less if you wait a few months. I don’t think they’re gonna make the mistake of dropping the price in 3 months like they did with the iPhone, but eventually used and refurbished models models will be on the market.

2010 is set to be pure mobile fun. The recent massive success of Google’s Android operating system, now proliferated on dozens of phones, means that the iPad won’t be the only decent tablet for very long. New features, lower prices … good times!
Protecting the screen?

Don’t click on this pretty funny link if you’re easily offended. There are going to be enough cases on the market to make your head spin, but any i-anything owner needs to be ready to pay for screen repair. 

In other words, good luck!
I’m thinking of one for my college student.

I wish I had had one in school. I’d go for the $499 one. It’ll be plenty. (I’m going to buy the $629 model with wifi and 3G.)

Posted via email from J2 Tech Blog