Category: Uncategorized

Just so long as you call me

Would you rather I call or e-mail questions to you?

Either is fine, though my responses to emails will be slower. I can also use text messaging via mobile phone 210.367.3420, AIM chat to s1r4real
(which forwards to my Treo), Skype to jjmarcus, remote control over secure VPN, Morse code, smoke signals… 😉

What is your billing policy regarding questions by phone or email or whatnot, i.e. when you’re not on-site?

I charge per hour, pro-rated, for whatever interaction I have with clients, excepting getting-to-know-you calls or meetings, and little one-off chat messages. $60/hr for homes, non-profs, and artists; and $100/hr for businesses.

Incoming mail has stopped coming in

Wondering why I am no longer receiving mail in Apple Mail.app. I have checked the settings, and every other thing I can think to do. I know the account is active because I can go to webmail and get the email.

So, in the left column, next to the word Inbox, is there a circle icon with a triangle or lightning bolt inside it? If so, click that, and take the account online. Then click Get Mail. Tell me if you get any errors.

I was also having a problem with continually having to put in my password on the other accounts.

It would be worth it to open Keychain Access and see if your keychain is unlocked. One should also periodically run "Keychain First Aid" from the application menu (the one next to the Apple menu that changes its name depending on what app you're in).

When do I unplug my laptop?

What is the right way to treat my notebook regarding recharging. It mostly lives on my desk and acts as a desktop; I take it elsewhere in the house or yard once every day or two, for maybe an hour. For the rest, it’s at my desk. So the question is: can I leave it plugged in and sleeping?

So, here’s the protocol:

If the laptop is fully charged — it has a green light on the Apple adapter, or it says “100% Charged” in the battery menu — AND you’re done using it, close the lid and unplug it.

If it’s not completely charged when you’re done working, close it to put it to sleep and let it charge all the way up to green, and THEN unplug it.

The longer the laptop is plugged in while the battery is fully charged, the more stale the battery will get, and the shorter its life.

Lastly, every couple of months, one will want to run the battery down to absolute zero — the screen goes black and won’t wake up, but the light on the front still glows — then plug it in and charge it all the way up in one go. This conditions the battery, sort of reminding it how much capacity it should have. One should do this to a brand new battery also, AFTER charging it all the way up the first time.

By way of example, my current PowerBook battery, now 2.5 years old, has a fine 2-to-3-hour lifespan, because I have it unplugged so much of the time.

SuperDuper errors

If SuperDuper ever throws a red “X” at you, go to the Log. See the button at the bottom called “Send to Shirt Pocket…”? 

After you do what I suggest below, you’ll want to click that button, and do whatever it tells you. 

It occurs to me that there is a chance that — don’t freak — you have data corruption. I’d bet even if you had it, it’s not bad, because you have been able to transfer and backup successfully at least twice.

But if you know how to run Disk Utility from your installer discs, that would be wise. Do it on both your internal and external drives. If you have TechTool, DiskWarrior, or Drive Genius, great, run ’em just for kicks.

And if you have anything with the name “Norton” on it, please put it in the nearest garbage pail. Seriously.

Airport Express not connecting consistently

We have been having trouble with our Airport Express. It is
working very slow (takes about 1 min. or longer to load a page).
The internet works fine when we plug it directly into the
computer. It was working fine a month ago but now it won’t. I
have tried resetting it and unplugging everything. We have had
problems with this Express before (we had to unplug it fairly often
just to get our computers to connect to it).

Unfortunately, I find Airport devices to be the most finicky of Apple
products, often requiring more resets than a simple device like this
should. So, I would absolutely recommend resetting the Airport
Express back to factory defaults (pressing the reset button for about
15 seconds until the light blinks 4 times), and reconfiguring it with
Airport Setup Assistant. If you have already done that, you might try
switching cables out. If that doesn’t work, and if it’s under
warranty, please call Apple to get a new one. If it’s out of
warranty, might as well buy a brand new, freaky-fast Airport Extreme!