Man, I love my Drobo. I even wrote about it for our local alt-newsweekly. We’ve installed Drobos at several clients, and we’ve never had occasion to consider any other mass-storage device. Their support has been stellar … up to now.
Two weeks ago, the drive volume on my Drobo went belly-up. Couldn’t access it except for just long enough — THANK GOODNESS — to back up everything. I tried reformatting it but the damn thing won’t stay mounted.
The thing is, I wouldn’t mind as much if the Drobo engineers weren’t still, purportedly, looking at my diagnostic file, after a WEEK. I’m stuck. It was easy enough to retrieve my financial data, but my music and multimedia remain in limbo on a single external hard drive. I want to try another reformat, or maybe buy an additional SATA drive to increase storage (it wasn’t near full, and all of the disk lights were all-systems-go green), but I really just need to hear something from the engineers to set my mind at ease.