Tag: mac support

Transferring files from PC to Mac

I want to do a quick Word file backup on my wife’s PC.  Can I use a DVD? – Thanks, JW

You sure can, JW. I don’t know what DVD burning software you have on the PC, but it should be easy enough.


For what it’s worth, however, several slightly easier, and perhaps cheaper, ways to do this are:

~ Email those files to your Mac.

~ Use a flash drive (also called thumb drive, RAM stick, memory stick), which might be cheaper in the long run if you plan to do a lot of this.

~ Turn File Sharing on on the Mac and just drag the files across your home network.
Please call me for any additional explanation on that one, or here’s one quick explanation on the web. 
Here’s a longer one.

Then, backing those files up, to a DVD or exteral hard drive is, like everything else on the Mac, easier to explain.

Forget FTP

Following up on the question about FTP software: I just listened to net@night, when they interviewed the creators of Drop.io, a nifty new web-based file-sharing service. It’s impressive. Some of the cool benefits & features:


~ free! ~ very simple ~ requires no sign-up, no login, and thus no personal information is collected ~ you can send  in files via the web, email, SMS, by phoning in an audio message, or even with a free fax number anyone can use to fax a doc into your box ~ free conference calls ???

Thought y’all who were needing FTP might want to check this out. Graphic designers can of course use this to share proofs … you get the picture.

100MB is free, and you can upgrade to 1GB for a tiny $10 a year.

Pogue on “How Dangerous Is the Internet for Children?”

People ask me about parental controls from time to time, and while the new Leopard has better ones than previous Mac systems, my answer remains the same: “If you need it, then you probably have bigger problems than the internet.”

David Pogue recently cast a really good look at the subject. He also references a PBS documentary. All parents should probably take a look at both.

Backups: How not to assume nuthin’

I am using Carbon Copy Cloner to backup my MacBook. Any suggestions on how to confirm the stuff is there?

You bet. First of all, whether you are using it manually or on a scheduled basis, you’ll get an error if things don’t go well. You can go to the Window menu and to CCC Log, and while the log might look a little geeky, you can see if there were any errors.

Also, open external the hard drive on your desktop, go into Users, then into your home folder (probably has your name on it). Go to the View menu and view as List, then click at the top of the Date Modified column to sort the folders in date-order. If you see files with the same date as your last backup, you should be golden.

Your backups: Don’t assume nuthin’


Funny how situations seem to arise in groups: I received several calls from folks these last couple of weeks whose automatic backups were not working. One of them LOST THEIR DOCUMENTS.

Fortunately they were able to retrieve the important stuff with the help of FileSalvage, which thankfully most of us will never need.

When I put a backup solution in place, I ask that our client be sure to check regularly to see that the backups are happening. It’s the one place where, regardless of how comfortable or tentative someone is with their Mac, I kind of insist that they become familiar with the setup, at least enough to know when it’s broken. 

Backups can fail for any number of reasons: 

~ The external backup drive (the box sitting outside your computer) can fail.
~ Power can go out and confuse the backup software.
~ The software can get broken by an update to the Mac.
Suffice to say that it’s crucial that you not assume that your backups are happening. If you’re not sure how to check them, or which backup software we installed, please give me a call. We should set up at least a short appointment to go over that stuff. Erick or I can write up very quick instructions — 5 to 10 clicks and you’ll be golden.

Thanks for reading!

FTP client, and how to find Mac software

I need to FTP some files and I was wondering if you had a recommendation for a cheap program to use on the Mac (or maybe there is something already on here?).  I used to use Cute FTP, but the version I have is for Windows.

Pardon a longer response, but there’s some more general info below that may help in your mastery of the Mac:

Whenever I need software for the Mac, I go straight to Versiontracker or Macupdate, and search for the thing I need, in this case “FTP.” Then I sort the results by “Product Rating.” The user reviews are so helpful. Then I might sort by “License” to see if any of it’s freeware, or at least cheap.

Even though I had a recommendation for you already, I just tried that search at Versiontracker, and found I needed to narrow it down a little further to “ftp client.” (In software terms, “client” is one side of a “client/server” relationship, where a server provides services, such as FTP, web, email, what-have-you, to clients. The terms could refer to the application itself or to the computer it’s running on. Examples: “We have a file server in our office.” or “The FTP server software needs to be updated.”)


You’ll see that only four of the top 10 packages fit the bill precisely by having “FTP” and “client” in their description and are “freeware” or “shareware,” and only Cyberduck is free. (Plus, its icon is a frickin’ cute rubber duck, and you just want to squeeze it. One of my other oft-used Mac apps is a chicken. Y’know, you can’t call many Windows programs adorable.)

I also found that Yummy FTP got good reviews, and I also know Transmit is very very popular. You’ll see both of those list “advanced features,” which you may not need, but if for whatever reason you find Cyberduck lacking, you may find those features, or just their interface or organization, worth the $25 or $30, respectively.

So, all you have to do is click on the link to one of those programs, and click “Download Now” over on the right. Your web browser will download and extract the installer. (Since you’re in Leopard, you’ll find the file in your Downloads folder, which is in your home folder and shortcutted in the Dock.) You want to make sure you install the app properly, which may mean just dragging its icon to the Applications folder, or double-clicking an instaler. After that you can throw out the installer file if there’s one left in Downloads.