Frequently Asked Questions
Here's how I can help with your Macs, iPhones, iPads, and cloud computing. Also, what to do in a tech emergency.
How do we work together?
I use Managed Support subscriptions to help you stay on top of your tech.
We enroll each of your computers and mobile devices in a management service. Your gadgets report to the service, letting us keep tabs on the health of your hardware. Both you and I will get an alert if anything is amiss, and I will work with you to resolve the issue.
My Digital Wellness plans for Apple Macs and iOS devices include remote support, inventory & alerts, and a full suite of policy management, as well as savings on our on-site support.
How do I request help?
What if I have a Windows computer?
I love to make people happy with their computers, and I find that this is easy to accomplish with Macs. And, in my experience, it’s kinda difficult with Windows.
I can, however, definitely help you learn to switch from Windows to Mac, or to run Windows on your Mac. Email me to find out more!
What if I'm in a tech crisis?
Although we provide support almost entirely by appointment, if you are experiencing a technological emergency, check out this page.
Our goal is to help you be proactive about preventing emergencies. (See “Should I backup my computer?” below.) We can set up your systems so that, if any piece fails, you have a ready alternative. We can even write out an emergency plan, so you know what to do when the time comes.
Should I backup my computer?
All of my clients keep active, daily backups of all of their data.
I like to use the 3-2-1 Rule of Backups:
Thou shalt keep:
3 copies of any data,
on 2 different media on-site,
and 1 copy offsite.
Another way to put it is, a file doesn’t exist unless it exists in three places.
The 3-2-1 rule applies to any piece of digital data, however minor, small, or seemingly unimportant. We have established easy, elegant, and cost-effective methods to achieve 3-2-1, and we will work with you to find the solutions that best fit your business.
My first question to any individual or organization who calls me will be, “Do you have a backup?” If the answer is “No,” or “I don't know,” then we know the first thing we have to take care of. Once we’ve got your data in 3 places, we can move forward, knowing your valuable material is safe and sound.
What if my computer is broken?
As of 2012, most Apple products are not user-serviceable. So I recommend two things: 1) Buy AppleCare for every Apple device you own, and 2) buy every device with as much storage and memory as you might ever need. I can help you with those decisions. Please contact me to discuss your needs.